VyStar Credit Union S Walnut St, Starke

VyStar Credit Union Reviews

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  Jessica Hinshaw Soulsby
  5

  I have been with VyStar since 2009 and I need to recognize a star employee of the Starke branch Jennifer Highland. I have worked with her for the last three years and she has always been wonderful. Very professional, very helpful, very informative, and is a great employee of VyStar. Because of her I stay at VyStar and she should be recognized for her work! Thank you Jennifer for years of wonderful service!

  Response from the owner

  Wow! Thank you so much for sharing this, Jessica! We are so lucky to have teammates like Jennifer, she is a rock star! We will share this with her leadership team so they know what an outstanding experience you've had with her over the years. Thank you for being such a valued member. We appreciate you!

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  Tina Owens
  5

  Gary Jones was excellent as getting my loans approved. He was so friendly, helpful and patient. He will definitely be my go to person for my banking needs in the future.

  Response from the owner

  Good afternoon, Congratulations on your recent loans with us! We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with our service and thank you for being a VyStar member.

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  Nichole Walker
  5

  I have been a member of VyStar for many years. I want to take a minute to say a Big Thank You to Jennifer Highland, she is always willing to go out of her way to help in any way. You need more employees like her!

  Response from the owner

  Good morning, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

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  Danny Simones
  5

  I spoke to Kaitlyn Johnson, she helped me through refinancing a vehicle and paying off a high credit card with lower interest. What an amazing person!!! she went through alot of phone calls, emails etc. to get this all put together and stuck with me all the way. I didnt have to be referres to someone else. I've been with Vystar for about 8 years and hands down the BEST credit union out there.

  Response from the owner

  Hi Danny S, This insight regarding Kaitlyn's service is incredible, thank you so much for sharing this with us. She definitely went above and beyond to assist you. We're so happy you experienced your best VyStar experience with Kaitlyn. Thank you so much for being a VyStar member for all these years!

• R

  Roy Olson
  1

  I've been a member since before it was Vystar. I joined the NASJAX FCU circa 1994, and in all of the intervening years I have nothing but pleased with with the extraordinary level of customer service, and the financial services offered by this fine organization. Then comes May 2022 and the colossal fiasco of the online banking update shutting it down for weeks now. With only a few few lame "oops, we didn't mean to" apologies with not a hint of when it may work again. I asked a Vystar rep why they didn't just revert to the old working system until the bugs could be worked out of the new system. The rep basically said it was because upper management didn't want to. This foolishness has been going on for weeks now without any prospect of resolution. and the lame email promises of it works a little bit and will work completely very soon. Just don't get it. I need working financial services to remit & receive various payments on a regular basis. After nearly 30 years it is time for me to withdraw my money and find a fully functional financial institution.

  Response from the owner

  Good afternoon, We understand how frustrating the online banking upgrade was, and we sincerely apologize about the temporary outage for online and mobile banking. The online banking and Mobile App are now available for you to use. If you are still experiencing issues, please reach out to us through our Contact Center at (904) 777-6000 option 9 or through Vychat, and we will be happy to assist you. Both services are available 7 days a week from 7:00 am until 7:00 pm.

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  Nesha Green
  5

  Kaitlyn Johnson was super phenomenal!!!! She has some of the best customer service I’ve ever gotten from start to finish. She makes banking there so pleasant.

  Response from the owner

  Hi Nesha G, Thank you for giving us feedback on Kaitlyn's phenomenal service. We're happy she makes banking pleasant for you. Thank you very much for being a VyStar member.

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  Todd Pritchard
  5

  Shout out to Gary Jones at the Starke branch!! Even during difficult times Gary took the time after normal working hours to answer my questions and help with decisions I needed to make. Keep up the good work!!

  Response from the owner

  Good afternoon, We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

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  Leanne Lewis
  5

  I couldn’t be happier with the service I receive every time I work with Chyanne Gerding. She is quick to respond to emails and always goes above and beyond to help me in any way she can!

  Response from the owner

  Hi Leanne, Thank you for the positive comments about Chyanne! We are lucky to have members like you!

• M

  Morgan Jones
  5

  I absolutely love Starke branch. Each and every rep is kind, caring and attentive. I will always visit the Starke branch over any other branch if I can help it.

  Response from the owner

  Hi Morgan A, We're thrilled that you always have a wonderful experience at our Starke Branch. Our goal is to always treat our members as part of our family. We're happy our Starke team has accomplished this with you. Thank you for being a VyStar member.

• m

  maria bush
  5

  I called in to enquire about banking and loan options and Justice at the Starke branch took my phone call. She was very, knowledgeable, professional, helpful, efficient and overall a pleasure to work with.

  Response from the owner

  Hi Maria, Thank you so much for taking the time to share your feedback with us. We're lucky to have teammates like Justice, and we're glad to hear that she was able to help you out.