VSECU North St, Bennington

VSECU Reviews

• A

  Andrea E. Bacchi
  5

  I've been banking with VSECU since 2020 when I started my small business. I'm so glad I'm a member of this amazing organization. I highly recommend it to all.

• B

  Brad Bowen
  5

  Applied for a solar loan, and in just a few days I was approved and the paperwork was handled professionally. I was very happy I went to VSECU, and would recommend getting a loan there. Very curtious staff, and excellent customer service.

• r

  rezillo
  5

  VSECU has been great to do business with. The staff has always been friendly and helpful on those occasions when I've had to call.Though we moved across the country, we've kept it as our main banking site, despite having local credit union options That should tell you somelthing.

  Response from the owner

  Wow! Thanks so much for the review Rezillo.

• S

  Sam Axley
  1

  Would give VSECU zero stars if that was available. Applied for a loan for solar panels in early August. Two days later was told that most likely we didn't qualify but they would get back to us. After a number of emails and calls, it took 28 days for the denial. While we are a bit surprised by the decision, we are upset at the length of time involved. They new after 2 days the outcome and wasted our time for over 3 weeks. Not sure who they approve loans for but guessing it is folks that really don't need them. I'd like to say that this is an example of terrible customer service but then they never viewed us as a customer to begin with.

  Response from the owner

  Hi Sam, we are so sorry to hear that you had a frustrating and disappointing experience with your recent loan application. During the COVID-19 pandemic, we have received a higher than average number of loan applications making our wait times longer than we would like. That being said, your experience does not reflect what we strive for at VSECU. We apologize for your experience and will let our team know so we can improve. If you’d like a member of our team to look into your application, please email us at [email protected], and we will have someone reach out to you as soon as possible. Thank you.

• P

  Pilot Steve
  1

  Completely useless. Tried to force me to place a collision insurance policy on an eleven year old car that wasn't even being financed, and refused me a simple $1000 loan. Thankfully, this sad excuse for a "credit union" showed the white feather early and revealed itself as exactly the kind of financial institution I aim to avoid. Someone else got my business instead, and VSECU continued doing what they do best, which is to lose business. Fail.

  Response from the owner

  Hi Steve, we are so sorry to hear that you had a frustrating and disappointing experience with your recent loan application. We would like to learn more about what happened so that if necessary, we can treat this as a learning experience for our staff. Do you have a preferred method of contact? If so, please email us at [email protected] and we will have someone reach out to you as soon as possible.

• C

  Catherine McGuire Illustrations
  5

  Seriously excellent bank to do business with. The manager helped my husband and I sort through how to take out our first loan, guiding us step by step, even with insurance and other paperwork. Their interest rates are great, and they have the most beautiful, clean building and most friendly staff.

  Response from the owner

  Thanks so much Catherine! Glad we could help.

• N

  Nicolas Rivera
  1

  Called 3 times to get pre-approval for a loan. Every time I was told I would receive a call back to do so. Never received a call, still waiting. It's been 2 weeks since first call.

  Response from the owner

  Hi Nicolas, we apologize for the inconvenience. Our loan department is currently experiencing a higher-than-average number of applications, and we are processing them as quickly as possible. Thank you for your interest in a VSECU loan!

• M

  Matthew Coakley
  5

  Excellent state credit union. 5 star customer service. Would recommend to anyone needing to do banking in Vermont.

  Response from the owner

  Thanks Matthew!

• S

  Sally Dorsey
  5

  I have been with this bank for 31 years and it has been very easy to deal with and the workers are very helpful if you have any problems. Thank you all very much.

  Response from the owner

  Hello Sally, thank you so much for your review! So great to hear from our longtime members.

• G

  Gwen Jennings
  5

  Living out of state I really appreciate the excellent on line features of VSECU!

  Response from the owner

  Thank you so much for the review Gwen. We've been hard at work upgrading our Digital Banking systems over the past few years, so we're glad you like them!