VSECU S Main St, Waterbury Village Historic District

VSECU Reviews

• P

  Paul Lanz
  5

  Just open an account as a savings account member. Process went quickly & effortlessly easy. Service consultant was professional and timely.

  Response from the owner

  Glad to hear you had a good experience, Paul. Thank you for your review!

• M

  Matt H
  2

  Nice folks but antiquated business practices. Got a loan for insulation. No way to pay your loan online unless you use their savings account. Otherwise you have to use their "coupon books" and the US Mail. Even then it is very slow processing and had a number of late notices. Very annoying and now having to deal with Credit Bureaus now. (We have A+ credit.. FYI)

  Response from the owner

  Hi Matt, thank you for your review. The experience you describe is not the one we strive to provide for our members. We have made a number of upgrades to our Digital Banking services in the past few months and you can now pay your loan online using a debit card from another institution! If you'd like help getting this set up or have additional feedback to share, please email us at [email protected]. Thank you for being a member!

• i

  iambumpyslilrunt66 Gabaree
  5

  Very friendly and helpful staff. Unlike some of the other bigger banks. Always greet me by name and ask how they can help.

• M

  Michael Car
  5

  This is my bank. I have been using the Vermont State Employees' Credit Union for a little over Fifteen years now. I have watched them grow and even when things were tough, like right after Hurricane Irene, they didn't even think twice about helping out all around Vermont. I am glad that the E in VSECU changed from Employees to Everyone in Vermont. Because they know as well as I that we Vermonters have always stuck together. And VSECU has been proud to be a part of it. I would not switch to another bank or credit union at any point in the past, and I'll never switch to any other bank/credit union in the future. I am Vermont Strong because WE are Vermont Strong!

• F

  F G
  5

  I switched from Union Bank after using them for more than 20 years. Ashley was super helpful, polite, and answered all my 1 million questions! The tap to pay with the debit card is a huge plus.

  Response from the owner

  Thanks so much Dante! We'll pass on your kind words to Ashley.

• M

  Mark Randall Byland (Mark Randall Byland)
  5

  I've been with at least half a dozen different banks in the last 30 years (CEFCU, Chittenden, TD Bank, Merchants, Bank North, etc) and none of them compare to VSECU. I highly recommend their services.

  Response from the owner

  Thanks so much for the review Mark!

• V

  Veach Glines
  5

  Most user-friendly and efficient website, personable when using their elec-teller machines, and lowest rates on credit - can't be beat in the entire state.

  Response from the owner

  Hi Veach! Thank you for your review. It's people like you that make the VSECU community such a special place!

• T

  Ted Steers
  5

  I live part time out of state and the VSECU phone and online service is very helpful and accomodating.

• V

  Victoria Colarusso
  1

  I’ve never experienced such a predatory credit union in my life. Take your business elsewhere.

  Response from the owner

  Hi Victoria, thank you for your review and your feedback. We apologize that you had this experience! It does not sound like you received the type of service we strive to provide. If you're willing, we'd love to learn more about your experience at [email protected] so we may address the problem and work to make it right. Thank you!

• C

  Camille Brochu
  1

  Came in to add a checking account 15 minutes before close knowing it would be quick but the staff was very rude saying they needed to leave even though it wasn't time for them to close.