Volunteer State Bank TN, Portland

Volunteer State Bank Reviews

• A

  ABB Dexx
  1

  Have had account there for over 10 years. My son turned 16 and we opened him up an account. His account received fraud and he had to order a new card. I noticed on his account that he had been charged a 10.00 fee for the new card. I called the Portland Branch and asked why he had been charged the 10.00 fee, the teller mentioned that he was an liability. I have never heard such a poor choice of words from a customer service representative. I spoke with the manager and he acted as if it wasn’t a big deal that it bothered me that the representative had chosen such poor words or that I would close all accounts. I would never mention to any of my customers that it was a liability or make the customer feel that they were a liability. Bad business!

  Response from the owner

  We're terribly sorry you had this experience with us but I'd like to learn more. At your convenience, please contact me at 615.330.5386 or by e mail at [email protected]. Thank you, Frank Freels, Jr, Sr VP

• P

  Paul McClellan
  5

  I recently opened a checking account and I have been very pleased with the customer service so far. I accidently destroyed my debit card shortly after opening the account. The bank staff acted very quickly and solved the problem so there was no delay in important purchases I was making! Thank you very much!

  Response from the owner

  Paul: Thank you for the 5 stars and kind comments! Glad we were able to get that resolved for you. We look forward to being your bank and hope you will call on us whenever we can be of help. Thank you.

• J

  Johnny Gomer
  3

  I have been a member here 3 decades. Had a couple of loans with everything always paid. Asked for a business line of credit , with my home and property paid for , to stand good for it. I have $ in this bank. Waited 2 weeks , never was contacted , had to finally go up there just to get turned down! Got a 7-800000 dollar home and property and asked for a$200000 promise if needed. What a joke of a bank!!!

  Response from the owner

  Mr. Gomer: i’m terribly sorry that you had this experience with us. I would welcome the opportunity to learn more. At your convenience, please reach out to me directly at 615.323.1285 or by email at [email protected]. Thank you.

• K

  Keaston Devitt
  2

  When the system is actually up, the service is fine; however, almost every single night the system goes down for a little while which makes it to where you can't make any transactions. You can't even check your account balance through an ATM or even with the automated system you can call. When you call, you just get a message saying "Sorry, the system is temporarily unavailable. Please try again later." It has been like this for over a year. I have emailed them to ask why it does this, but of course I have yet to get a response. So they are obviously not very interested in helping their customers. The whole situation is very frustrating. I also have an account with Farmers Bank, and even though I have had similar situations (not even close to as often, though), they are at least willing to answer my questions and explain what the situation is.

  Response from the owner

  Keaston: We're terribly sorry that you've had this experience with our online banking. We are looking into our system to see what issues there might be and we appreciate your alerting us about the possibility of them. It also looks like we've not done our best responding and for that I apologize. Please feel free to reach out to our Portland office directly at 615.325.9257 if you have any questions or additional concerns. Thank you.

• J

  Julio Domingo
  1

  They have a phone number on the web site to call and it goes straight to a voice recording and then you have to leave a message at 2:31 pm on a weekday!!!! I want to talk to someone and just ask a simple question, I guess I will call Farmers Bank and see if they have a recorded message, if not I will probably move my money. Just Sad

  Response from the owner

  First, thank you for your feedback. We’re so sorry that we didn’t get to the phone in time. It’s our goal to answer each call in person so that we can serve our customers better. We obviously didn’t make that happen today so we apologize. I hope you’ll give us another chance to make it right.

• L

  Lloyd Dunn
  4

  I'm a fairly a new customer to this bank, but so far all is swell and its a Tennessee and Portland made bank. So, that is a good thing to know, its a Tennessee bank...

• M

  Mike Greer
  5

  Great service each time I go into the bank. Very friendly employees. Thank you

• A

  Amanda Nugent
  5

  Very nice people that try their best to help you with what ever it is you need very great bank