Victory Mortgage Olympic Blvd, Erlanger

Victory Mortgage Reviews

• D

  Damita “Mimi” Jones
  5

  I worked with loan officer Mike Furnish to purchase my new construction home. I initially was approved with an FHA loan, but told him from the very beginning that I had a goal to convert to a conventional loan prior to closing. Mike worked with me for the 9 months that the home was being constructed and guided me on my journey to meet my goal. I am happy to say with following his direction I was able to meet my goal and flip to a conventional loan. He was very encouraging throughout the whole process! My experience with Victory Mortgage was great and their rates were competitive! I would highly recommend them; Mike Furnish in particular!

  Response from the owner

  Thank you for the great review! We are honored to have been able to help you meet your goal! I hope you enjoy your beautiful new home. Thank you for the recommendation.

• h

  hdiallo
  5

  Our experience with Traci Lynn (and Robin!) and the whole Victory Mortgage has been awesome from beginning to end. We first bought our house in 2019 and refinanced in 2022, both times with the same amazing team. They've been professional, informational and so pleasant to work with! I highly recommend this team! - Habib & Desiree

  Response from the owner

  Thank you very much for the great review! We appreciate your continued trust in us and hope we can continue to serve you well in any future needs!

• A

  Alexandra Herald
  5

  Mike was extremely easy to work with. He was able to walk us through each step of the process with compassion and eased all of our concerns. His direction and expert knowledge was exactly what we needed to learn and grow during the buying of a new construction home. Mike is truly the best mortgage loan officer we have ever worked with!

  Response from the owner

  Thanks for the great review Alexandra! We appreciate it! We agree that Mike is great - thanks for the recommendation!

• S

  Sireesha Thatipaka
  5

  My loan application was assigned to Mike Furnish and I am very much satisfied with the way he handled my application to closure. I am a first time home buyer and he helped me in understanding each mortgage terminology. He even helped me with rate and closing prices match. Would definitely recommend him to all home buyers. Thank you Mike!!

  Response from the owner

  Thanks Sireesha! We appreciate your feedback and are glad Mike was able to help you through the process. Congrats on your first home!

• A

  Adam Davis
  5

  Great process and communication between Joy Ireland at Fisher Homes and Mike Furnish at Victory Mortgage. Joy shared the benefits with me on using Mike at Victory and the discounts I maybe eligible for during the selection process on our new condominium. The process with Mike and Rob durning the building and mortgage process was seamless and painless. I was also able to close on the original target date. Thanks all!!

  Response from the owner

  Thanks for the great review! We certainly believe that our tight connection with the builder leads to a seamless process for our customers and we're glad that you agree!

• R

  Richard Porter
  5

  We basically never right a review of any service, or person. However, in this situation we feel compelled to do so. Mike Furnish made our home financing experience completely stress free, and actually enjoyable. He is responsive to questions and provides clear direction to avoid issues. Thank you Mike Furnish for providing an awesome home financing experience. We are already referring friends to you.

  Response from the owner

  Thank you for the feedback Richard! We are happy to hear you had a smooth experience. Thank you in advance for the referrals!

• A

  Aimee H (FurnixTael)
  5

  Megan has been a wonderful officer to work with and responds promptly with as much information as possible. She also stepped up to help my sister when she expressed interest in buying as well during my process and has been great working with my entire family. Closing process was smooth and everything explained clearly.

  Response from the owner

  Thank you for the great review! We agree - Megan is awesome! I'm glad we could be a part of this process for you and help your family as well.

• A

  Anita Anderson
  5

  I worked with Traci Lynn and Victory Mortgage went above and beyond to make my customer happy. They went the extra mile when the buyer's situation changed and I (we) are so grateful. In this industry I have seen so many lenders come and go, it was wonderful to work with someone who worked so hard to make this happen. Thanks again Traci!

  Response from the owner

  Thanks for the great review! We appreciate our referral partners as a very important part of our business. I'm glad we could help our joint customer have an outstanding experience.

• M

  Mark Schultz
  1

  Unfortunately, my experience was not as great as everyone else who has posted. My experience started off great, but before closing things took a drastic change. I had a conversation with Mike 3-4 weeks prior to closing regarding the amount of my down payment. Then, three days prior to closing I received the final documents to sign which showed a different cash to closing amount. Mike and I had a phone conversation and discovered that this was an over sight on his part. Mike apologized for the error and he advised that he would work on addressing this with the PMI company and see if cash to closing could be changed. He informed me that he would get back with me. I never heard back from Mike. At closing I asked if Mike would be joining in and I was told that there was a company party the night before and many of the employees needed to take the day off due to drinking too much. At the end of closing I was asked to complete two surveys regarding my experience with Victory Mortgage. I declined. I informed them that I would not complete a survey until my issue about being ignored was addressed. Chris was contacted and informed Kelsey that he needed to speak with Mike regarding the details. While Kelsey apologized for the mix up, Chris did not even bother to speak with me directly. Mike reached out to me later that Friday afternoon, but I declined the call. I reached out to him that following Monday and I have yet to be contacted. it has been one week since I returned Mike's call. I can understand the initial oversight, but I can not understand being dismissed.

  Response from the owner

  We are very sorry to hear that you were not satisfied with our service. A member of the management team will be reaching out to you within 48 hours to understand your concerns further and ensure we learn from any mistakes we may have made.

• K

  Kayla McMillin
  5

  Megan was the best!! So easy to work with and responsive! So glad we listened to her advice and locked in our rate early! Would definitely work with Megan and victory again!

  Response from the owner

  Thank you for the great review! We are happy we could help you secure a great interest rate early and appreciate the recommendation!