Vibe Credit Union Pontiac Trl, South Lyon

Vibe Credit Union Reviews

• K

  Kristy Gross
  1

  Never had a problem until I refinanced my auto loan with them. I have a joint account with my boyfriend and I was never told that because he wasn’t on the loan they would have to open me a new account. (Besides the fact that my first payment was due in a week, almost 2 weeks sooner then my original payment date with my previous bank.) They opened the new account without my knowledge and my due date fell on a Sunday and the new loan wasn’t in my online banking yet(since I thought it would appear in the joint account). So I had to be late to pay until I went into the branch the next morning and found out about the new account. So far I’ve been told twice, once in person and the other through chat that someone would contact me about the issue, have not heard from anyone. Another issue was when I got a phone call and voicemail regarding how in order to stay in good standing I had to fund the new account with $5, before I could return the call they transferred it from my joint account. Not happy with them at all.

  Response from the owner

  Hi Kristy! We value your feedback and we are very concerned about your experience. Our Director of Consumer Lending, Korey, has reached out to you several times regarding your experience. Please give her a call back at 248.829.1438. Thank you!

• B

  Bill Powell
  5

  Great place to bank. They are always understanding and work with you. all these 1 star reviews make me laugh. If your credit is good and your history with them is good, loan rates are awesome.

  Response from the owner

  Hi there, Bill! We appreciate your kind words! We strive to always make it easy to do business with us and we thank you for being a member. Happy Holidays!

• T

  Tina Wittebort
  5

  I can not stress enough the customer service I have received from Vibe Credit Union in S Lyon!!! When you walk in, they make you feel like you are the only one that matters!!!!! They bend over backwards to help you in every and any situation and are always so very happy to do so!!!!! They are so very pleasant and always have a smile on their face!!! I have belonged to many financial institutions in my life and I will never leave Vibe Credit Union. I would like to say thank you to Ron, Lee, Amanda and Cindy!!! I just can’t say enough about these individuals and want to express my deepest gratitude to each and everyone of them!!!

  Response from the owner

  Hi Tina! Thank you so much for taking the time to leave your feedback. We will be sure to pass along your kind words to our South Lyon branch. Thanks for being a member, we appreciate you!

• L

  Leah’s mom
  4

  Great place to bank, my loan officer was might have been new because we hit a few snags that I feel could of been avoided with a little more seasoned worker. But the issues where fixed and it all worked out.

  Response from the owner

  Hi there! Thank you for taking the time to leave your feedback. Have a great day!

• S

  Sarah
  2

  Horrible place to do your banking! Supposedly all about the members yet if there's an issue with your account and it's not their fault they basically tell you tough luck! They could care less that you've been there for 15+ years but because they waived a fee for you once years ago too bad for you! And their "great rates for members" are not great! Anytime we've tried getting a loan we get better rates from actual banks that we have no affiliation with. Customer service staff are rude. And the manager is condescending & speaks to you like you are a child. But if you have A+ credit & a ton of money (not living check to check like the majority of the country) then Vibe will probably work out great for you.

• B

  B P
  5

  Went to the local branch, they were wonderful, quick and great rates for loans!

  Response from the owner

  Hi there! Thanks for taking the time to leave your feedback. We strive to always make it easy to do business with us, and we appreciate you! Have a great day!

• J

  Jennifer Wells
  5

  The South Lyon branch is awesome! They have friendly staff and are always willing to help!

  Response from the owner

  Thank you Jen. We strive to provide amazing service for our members. We look forward to seeing you again soon!

• M

  My Coupon Genie
  5

  Vibe has great customer care and competitive loan programs.

  Response from the owner

  We appreciate you taking the time to leave your feedback! At Vibe Credit Union, we strive to always make it easy to do business with us. Thanks for being a member!

• R

  Robert Moors
  4

  They're all so helpful and personable yet professional great rates and great services

  Response from the owner

  Thank you Robert. We appreciate your membership! We do our best to provide an exceptional banking experience for our members.

• E

  Eric Arnold
  5

  Polite staff and a safe ATM.