Velocity Credit Union (Downtown branch) E 12th St, Austin

Velocity Credit Union (Downtown branch) Reviews

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  Sharon Garza
  5

  I have the upmost confidence in Velocity CU. I have been banking with them for years.

  Response from the owner

  Good morning Sharon - Thank you for the 5-star review. We appreciate your membership!

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  Angel Sisti
  1

  The only reason I am giving them one star is because that is the only option I have so that I can write a review. I have never had so many problems with a bank before. What put me over was that I recently deposited a check on the mobile app- one that I seriously needed to be deposited in my account for some time. It was a larger check (when I say larger- it was about twice what my paycheck usually is- so not that large) and so the app told me there would be a 2 day hold on it. Fine. I can deal with 2 days at the most. When the funds weren't deposited, I called back and the teller told me I would now have to wait 5 more days. My heart sank. I even cried. That's how serious this check is to me. They 'allowed' me to have a little bit of the money. Not at all near what I needed. So I called back to reiterate how important it was for me to have this check and they released another small amount. Still not near what I needed. Not once would the manager speak with me. Yesterday they told me they could call and get it verified. To which I told them I would get them a phone number of who to speak with once I got home. Before that could happen, they blindly called the company I work for and they wouldn't give them information on me because I wasn't there to ok it. Today they say there is nothing they can do because they were not satisfied with the outcome. Well there's not much I can do except never bank with Velocity again. And trust, I will spread the word. Absolutely terrible and unwilling to actually help the situation. Never again will this company put me in a situation like this.

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  Felicia Foster
  1

  I have been a member of this credit union since 1991. Recently we decided to start using our personal checking again after being dissatisfied with another bank we had been using. We changed all of our online bill pay back to velocity (was still an active account on our bills) and have had nothing but issues. We have had multiple payments returned from Velocity saying the account is not valid- keep in mind the account has been used since 1991!!!!!! Just before these issues I opened a business account- huge mistake- they had to re-enter our business information more than once- took a month to get our debit card numbers, and just received our business checks- 250 loose checks! Who does that??? I'm beyond disappointed with this bank.

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  Michael T
  1

  By far the worst CU we've ever encountered or worked with. So bad, we literally traded in my vehicle to get out of the loan. We went through Rate Genius to refinance my vehicle originally just two months ago. Initially it seemed like Velocity CU was a great financial decision as it lowered our payments and also our interest rate. The first time we had to contact the CU, oh my gosh was it the most annoying and obnoxious situation to endure. Thirty minute wait time for someone to answer at a CU and then you have an attitude and say you cannot help me to every question I ask, gee thanks. I am very disappointed and now your charging hidden manipulative fees to get our loan paid off. On top of that, their website is atrocious and useless...you have to call in and wait on hold for 30+ minutes to TRY and get anything done. STAY FAR AWAY FROM! Worst Credit Union Ever!

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  Rick Antoine
  5

  I don't understand why anyone would trash Velocity's customer service, whether on the phone, at the drive-up, or in the lobby. During my nearly two decades of banking with this credit union, I have always been treated in a friendly, courteous, respectful, and professional manner. These employees get nothing but a :) from me.

  Response from the owner

  Thank you so much for taking the time to write. We work hard to make our members happy. We really appreciate the kind words!

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  Rachel F
  5

  I should have switched years ago!! I was with Bank of America for years and they are just this gigantic entity that could care less, I knew my business absolutely did not matter to them. My very first experience at Velocity Credit Union on Slaughter Lane was beyond my expectations! JESSE H was phenomenal. He greeted me immediately, initiated my paperwork efficiently, answered allll my questions (yes, I'm that girl!), and made me feel right at home. Not to mention he was lightening fast!! Jesse was friendly and accommodating. Jesse and Velocity did in one day, what Bank of America could never do in 13 years. Kudos! Looking forward to a long relationship with Velocity!

  Response from the owner

  Hey Rachel - We're glad to have you as a member at our Slaughter Lane branch. We will let Jesse know about your great review.

• K

  Kris Tippens
  1

  Velocity CU has been my primary CU since the early 2000's, heck I even worked there!! I have always directed folks to bank with this them and have never had a bad experience. But today.... Velocity has decided that loyal members are no longer necessary. On the 19th I made an external transfer from my other CU (this external acct has been registered through Velocity's website, and has had several transfers back and forth with no issues for 2 years) and the transfer was placed on hold. Not only was it placed on hold, which seems ridiculous, but they placed it on hold until the end of the month!!! When i asked why, they claimed that it's their process? Funny how this "process" hasn't impacted my previous tsf's! Velocity then claimed that they contacted my other CU, and could not confirm that I was the account holder or that the funds were available!! I asked who they contacted, and they declined to provide that info. When I asked for them to remove the hold, they declined to do so, and would only promise to review my request with proof that I am the actual account holder and proof that the funds were available. Now keep in mind, the other acct already shows that Velocity took the money via ACH on the 21st, and even if jump through these ridiculous hoops, the earliest they would release my money would be the 26th or 27th!! Of coarse, I called my other financial institution, which I have also worked for, and they confirmed that NOBODY from Velocity has contacted them in regards to this transfer. So not only did they place a ridiculous and unnecessarily long hold on a transfer made by a loyal customer, but then they blatantly lied to me about contacting my financial institution!! Then to add salt they want me to go through these hoops to be given the "courtesy" of a review to remove a hold that should not be on the account in the first place. Needless to say, I will be closing ALL of my accounts and moving to another credit union who value's their members and relationships that have been built over several years.

  Response from the owner

  Hello Mr Smith - We value your membership with Velocity and would like the opportunity to try to resolve the concerns you have. Please email us at [email protected] with your contact information so we can assist you. We would like another opportunity to restore the relationship.

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  Christina Schuyler
  1

  Worst lending experience EVER! I bought a GAP policy from Velocity when I purchased my vehicle. I was in a not at fault accident with an uninsured motorist. After my insurance paid Velocity I was unaware GAP didn’t pay the balance until 6 months later. I then contacted GAP who stated they were waiting on paperwork from Velocity. 2 years after I thought the problem was resolved Velocity hits my credit report and sends me a charge off. When I contacted them again the day GAP still hasn’t paid........ it’s been 2 years and neither GAP or Velocity has contacted me that this was still an issue....... I’m trying to resolve it but neither company is being responsive!

  Response from the owner

  Hello Christina - We apologize for the concerns you are having with your account. I am notifying the appropriate department now. For the security of your financial information, please call our contact center at 512-469-7000 and ask for the collections department so they can discuss your account and how to resolve the issue. Thank you.

• B

  BIG SENDS
  1

  The inside is still closed to the public, the drive through I have stopped by 3 weeks in a row. I have had to wait over 30 min in drive through for withdraw. Horrible service. Been a member over 12 years and it has been nothing but horrible the past year all kinds of issues.

  Response from the owner

  Hello - Yes our lobbies are closed due to the global pandemic, but you can make an in-branch appointment. We also have been performing most services through our drive-thrus and if we can't, we'll gladly let you inside. Also, you may want to take advantage of our mobile app and our new ITMs to reach a teller (at select locations.) We're sorry about the wait times, but we are working hard to keep the lines moving. Thank you for your membership and we'll see you soon.

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  Chelsea Camacho
  5

  My banking experience was awesome today as usual. Lance was very helpful with reopening my closed account. Very friendly and talkative. I would highly recommend Velocity to anybody needing to open a bank account in the future.

  Response from the owner

  Hi Chelsea - Thank you for the 5-star review. We appreciate your membership!