Vantage West Credit Union S Cooper Rd, Gilbert

Vantage West Credit Union Reviews

• s

  susan yeomans
  5

  Vantage West is a great place! Kelsey was extremely knowledgeable and professional in advising us on the best account options for our needs and making sure our info was transferred from our previous bank. Friendly staff, and beautiful building. 👍👍👍

  Response from the owner

  Thanks so much for your review Susan! We are honored by your sentiments and we will be sure to pass along your recognition for Kelsey as well.  Thanks for taking the time to express your thoughts and we look forward to serving you again soon. -Josh

• C

  Cali T
  4

  I've been a member at this branch for a few months now. There was a couple hiccups getting my account set up initially, but the issue was dealt with swiftly and with very professional service. I am also in the branch at least once a week and have never been met with anything but kind and prompt customer service from all of the staff. I have also dealt with customer service over the phone and have been very impressed with how personable all of the agents are. I would definitely recommend vantage west for secure banking and great customer service.

  Response from the owner

  Hi Cali, We are so pleased to have earned your trust! Thank you for your Membership! It is an honor to serve you.

• J

  Jennifer Rios
  5

  Micaela is the reason I am writing this review. She was so kind, printed us new debit cards. She was very friendly and was great at conversation. You did a great job hiring her and you should keep her for ever. She made my experience there amazing!!

  Response from the owner

  Hi Jennifer! Thanks so much for the shout out! We passed your kind words on to Micaela and our Team at Cooper Square and it made their day! Thanks so much for being our Member. Please let us know if we can ever make your experience better in any way. Thank you. - Josh

• P

  Pita Marie
  1

  Update: 02/11/2022 Natasia Ford at this branch will not help you if you are calling in. Be ready to be transferred to customer service call center and sit on hold for 15 minutes. The service is not what it used to be.

  Response from the owner

  Good morning Pita, It sounds as though you were able to speak with our branch Manager about your experience. We apologize for the inconvenience you encountered and we have ensure that feedback has been provided appropriately for situations such as this in the future. If you have any other concerns, please feel free to call us or reach out to [email protected]. -Josh

• E

  Erica Hall
  1

  After the phone call today it’s clear to me why your branch in Gilbert has a one star review as well. One of your ATM machines charged my debit card without dispensing the money or a receipt! It’s extremely frustrating that rather then trying to provide some assistance for an issue with your ATM you decided to pass me off to my own financial institution and tell me you couldn’t help. I spoke to Martin, employee number 1948 who identified himself as a supervisor of your member solution center. He provided no help, told me he wasn’t aware of the process, and when I asked to speak to someone in the department who could handle this issue he told me there was nothing else he could do. I guess if you’re not a member you get no solution. Great way to handle potential customers!

  Response from the owner

  Hello Erica, We would like to review the situation and details further. Will you please send us a direct, private message with your contact information? Thank you.

• A

  Authorized Reviewer
  1

  Stopped in August 19th 2019 to look a mortgage options. Lady took down the information than informed us that the "guy" isn't here since he covers a few stores and that in 24 hours he would reach out to us. First, I drove 45 minutes for you to waste my time. Second, you offered no other solution like calling him and having him come back since apparently he was there not too long ago. Or just calling him at all to see if there was anything he wanted to do to take care of the customers need. Thanks for teaching me that the 1800's are here to stay since they will work around my schedule and not the other way around. I also agreed with the other review before mine. Staff seemed rude and they were all hounding around us asking what they were "getting" on us.

  Response from the owner

  Hello - Please accept our apologies for your recent experience. We would love the opportunity to review and take the necessary steps to make a correction. Will you please send us a direct message or contact us at +18008887882? Thank you.

• C

  Christina Mendez
  5

  I didn't have a checking account with them but I did have an auto loan and they were always helpful, good customer service, every time I called.

  Response from the owner

  Hi Christina, We are so happy to see that your experiences have been so positive. We are ready to help support your financial needs, whatever they may be. Thank you. - Josh

• V

  Valeria Bernal
  5

  I love this place Rosanna and Kelsey took care of me and helped me with my banking information and I will be coming back again. Thank you so much ladies doing a fantastic job

  Response from the owner

  Good afternoon Valeria, It makes us so happy to see reviews such as this. We will make sure to pass along your sentiments to our Cooper Square Team.  Thank you for being our Member and the best part of Vantage West. - Josh

• J

  Josh Richards
  5

  Everyone at this branch is always helpful and greets you with a smile. This is by far the best bank I have ever banked with. Thank you Vantage West!

  Response from the owner

  Good morning Josh! Thanks for the glowing review! We are honored to be your financial institution. Please make us aware if there are ever any ways that we can improve our service to you. Thank you. - Josh W

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  gamaliel “gumby” hood
  2

  Time is 12:38 pm and the hours of operations for Saturday is 9 am to 1pm. It appears like the posted hours are just a suggestion because the doors are lock and lights are off. This visit also included an ATM visit that does not have cash for it customers. This happen to us from e the second time now.

  Response from the owner

  Gamaliel, we apologize for the confusion regarding the branch hours. We posted signs indicating that we were closing our branch located at Cooper Square an hour early on December 14th due to our annual holiday party. We also identified a brief maintenance outage on that day with the ATM, so it sounds as though perhaps there was some unfortunate timing involved in your experience. We are sorry for the inconveniences you encountered and will ensure that we make our communications as visible as possible going forward. Thank you for your Membership with Vantage West. - Josh