Vantage West Credit Union N Wilmot Rd, Tucson

Vantage West Credit Union Reviews

• m

  matthew buck
  1

  Every time my wife or I go to this branch we are treated poorly for one reason or another. I've used this credit union for over twenty years and this location is garbage. Broadway is the place to go where you feel welcome and treated with respect. Definitely done with the Wilmont location and the poor quality of customer service or shall I say lack of.... No need for an apology as well we know it's just your way of acting like your branch truly cares.

  Response from the owner

  Good morning Matthew, we are interested in hearing more details regarding your experiences with us. Please email me at [email protected] with your best contact number and a time when I might reach you so that we can discuss this further. Thank you. -Josh

• M

  Martin D
  1

  I've had multiple payments at various stores & online rejected this month when i had money in my account. I was given no valid explanation. Epic #fail of the most basic functionality. YEAH i already visited your branched and expressed my opinion that the answer was wildly inadequate and would likely result in my departure but was offered no further options.

  Response from the owner

  Good afternoon Martin, we appreciate you bringing this matter to our attention. All Members are entitled to a valid explanation for situations such as the one you are describing. If you would like to discuss the reasons for any payments that did not process as expected, please reach out to us at 800.888.7882, through our secured chat or email on our website, or visit one of our local branches and one of our associates will be happy to go over your account details with you. Thank you.-Josh

• X

  Xavier Moreno
  1

  Terrible customer service 😑 all around bad experience Terrible bank no 24 hrs service if stolen or any issue better wait till Monday 9am employees are not helpful at all just standing around doing nothing but being rude

  Response from the owner

  Hi Xavier. We are sorry to hear this, but we are grateful that you brought it to our attention. Please contact us at [email protected] if you would like to discuss your concerns for a potential solution. Please include your contact information as well as the best time when we might reach you. You may also visit one of our local branches or call us at 800.888.7882 during our business hours and speak to a member of our staff.  Thank you. - Gavin

• a

  alocacoc1950
  3

  I have had good experiences with vantage west but I do have a complaint on the employees ability to help and the app. My most recent example is I went to add my chase banking account so I can transfer between the two however vantage west never sent a trial deposit to chase and the app said I have to call in for help. So I called in explained the situation and representative was unable to help. She kept requesting the trial deposit amount and she finally understood it didn't go through and advised me to delete the account and add it again. I asked if she could help me out with that over the phone since I am at work. She said no she has no access to help but she was willing to walk me through. We got to the area on the app where I needed to delete it and there was no delete option. She than advised that I have to be on a desk top to handle this not the app. It was a waste of mine and her time and I don't understand why I'd be directed to these options if they are completely useless to serve my need. It is very frustrating as I work during banking hours and have to try to fine a second in between tasks to handle issues.

  Response from the owner

  Good afternoon alocacoc1950, We are sorry to hear that you are encountering these difficulties and we are eager to assist. You can reach us tonight until 6:00pm through live chat at vantagewest.org or by calling us at 520.298.7882 ext 7067. We also have someone available to assist on Saturday (tomorrow) from 7:45 am to 1:15 pm at those same channels. Otherwise, please email us at [email protected] and we would be happy to arrange a better time that works for you. Thank you for being our Member and we look forward to hearing from you. - Josh

• K

  Kirby Oliver
  1

  I opened an account when I filed for bankruptcy and at no point was I ever told my accounts would be closed if I surrenderd my vehicle that was included in my bankruptcy. I was told by a banker I could leave my savings account open and just found out today by chance of me looking at online banking to see that my savings was closed to. The lack of communication to your customers sucks!!!

  Response from the owner

  Hi Kirby, We regret to hear of the miscommunication and would be happy to talk it over with you. You may reach us directly at 800.888.7882 or if you prefer you may DM us your best contact info and time to reach you and we can have someone call you next Tuesday (We are closed for the holiday on Monday). Thank you. - Josh

• B

  Bee
  3

  I was charged $16/month in fees for a checking account, and $5/month for an identity theft monitoring service that I don’t use. They don’t pay out for their rewards program. They won’t refund the fees. Closing my account ASAP. I would be better off taking my business to a regular bank.

  Response from the owner

  Hi, we can change your current checking account to a FREE checking account and the Identity Theft can be cancelled if you are not using it. Please send us a private message and we can discuss your options.  I hope you have a great day - Angelica

• N

  Nate Taylor
  1

  Save yourself from some pretty extreme rudeness and mild embarrassment. Went in for an auto loan and the squat little nasty viper woman announced in front of about 20 people how I should have called for an appointment, when I had already been quietly waiting for about 20minutes. Was I bothering someone? I felt like I was just sitting there. Its ok tho- she sure put me in my place for having the gall to show up without an appointment (she expressed disdain for this like 3 times, how was I to know??), by basically taking my request for a loan and choke-slamming it to death with all the rabid intensity of a cracked up mongoose going to town on a cobra. Long story short, take your business elsewhere where you won't be disrespected and denied for no good reason.

• J

  Jess Simpson
  1

  My 10+ year membership was meaningless when financial trouble lead us down the path of bankruptcy. They immediately closed all my accounts and mail a check of remaining balances. "Improve you financial life...or else"

• L

  Logan Stillwell
  4

  Best CU out there, with lots of tools to help one save and achieve goals and such. Too bad they don't have more buildings in other convenient locations.

• L

  Lynne Tobin
  5

  Very pleasant and helpful tellers. never have any problems.

  Response from the owner

  Good afternoon Lynne, We are so thrilled to know that you have enjoyed your experience with Vantage West at our Wilmot branch. You are very important to us and we look forward to the next time you visit. Please feel free to let us know if there is ever a way we can improve our service to you. - Josh