ValueBank Texas - Orange Grove Eugenia St, Orange Grove

ValueBank Texas - Orange Grove Reviews

• P

  Pete Garcia
  1

  I just put a house in OG about 6 months ago, wanted to open a checking account at the local bank. Had my wife call to get it set up as I am currently working on a project that is 96 miles from my home in OG. They would not accommodate my work schedule as I am working 14 hour days, 7 days a week right now. I am unable to go in person. My wife offered to FaceTime me while at the bank in person so I could prove it is me with my drivers license. They are unwilling to work with us. I was raised in OG and my family lives there too for many years. .. seems that friendly, help each other out attitude is not present in OG anymore. The internet is full of banks that are willing to open an account and all online and our local bank wont even accept my wife coming in and face call me. .. guess we need to do all of our business somewhere else.

  Response from the owner

  Pete, First, thank you for considering banking with us and we will look into what happened with the process. Please understand that fraud protection is very important to us and protecting our customers, so we are extra sensitive to this issue. As far as your customer experience with us goes, we will use this to help out team be extra sensitive to our customers. If you would like to speak to someone specifically at that location, please contact Pam. Once again, thank you for letting us know about your experience and we hope we can help you in the future.

• K

  Katherine Gomez
  5

  Left the big corporate banks long ago, local banking is much more personal. I can call to the branch and take care of anything I need to. Also pleased that mobile deposit is now available as well as depositing at the ATM. Fraud protection is great, I've been called several times to confirm transactions before they were processed. I'm happy and glad I made the switch.

  Response from the owner

  Katherine, thank you for taking the time to leave a review! We're so happy to hear that you're pleased with your switch to local banking. We're happy to have you! We take pride in having the services of a large bank with the personal experience our customers have come to expect. Feedback like this lets our team know to keep up the good work. Please let us know if there's anything else we can do for you!

• H

  Higinio Gonzalez
  5

  The employees at my bank are incredibly nice and attentive! They treat you like a human being and not just another account number. Sure they're the only bank in town, but they do not take that for granted and strive to get the best experience for their members. Regardless of the amount of money you have in your account, you're number one to them!

  Response from the owner

  Higinio, thank you so much for the review! We strive to have excellent customer service, so feedback like this really helps our team know to keep up the good work. We will make sure to pass on your kind words to the team.

• T

  Terry Allison
  5

  Value Bank in Orange Grove has given me excellent service over the years. From the tellers to the president have helped me along the way from setting up accounts to volunteering for school functions, to helping raise money. They are a home town bank, not because they live here, because they care.

  Response from the owner

  Terry, thank you for taking the time to leave us a review! We are proud to be a part of the Orange Grove community, and we're happy to hear that our customers take notice of that. Your feedback about our team and our service is greatly appreciated.

• L

  Lance Brown
  5

  This is what a bank should be. Everyone knows everyone. This is perfect for our little town of orange grove. All of these lovely ladies are so sweet and so willing to help any time. Keep up the great work!!

  Response from the owner

  Lance, thank you so much for taking the time to leave us a review. We take pride in being members of the Orange Grove community. Our number one priority is providing an excellent customer service experience, so we're happy to hear that our team has created a welcoming banking environment. We'll make sure to pass on your kind words to our team.

• D

  Dude78368
  2

  You have to have good credit to overdraft. Doesn't have a telephone number to call and check balance, spouse had to go in and give info to add to checking account and was written account number on a piece of paper and I guess you have to ask for a debit card. Try being like other banks (services ) valuebank.

• G

  Gabriela Cardenas
  5

  Outstanding customer service and very prompt. I’ve been banking with OG branch for several years and have never had a bad experience.

  Response from the owner

  Gabriela, thank you so much for the review! We love to hear that you've had nothing but good experiences with our team. We look forward to continuing our banking partnership.

• L

  Lacey Herrmann
  5

  The employees are top notch. Kind, caring and helpful. Thankful for a small town bank that knows me by name.

  Response from the owner

  Lacey, thank you for the 5 star review! Our goal is to provide excellent customer service on a personal level, so we're glad to hear that you've had a good experience with our team. We're proud to be part of the Orange Grove community and to have great customers like you!

• B

  Bennie Brand
  1

  Worst bank I have ever dealt with. Rude manager. Was lied to by stall and spoken down to when enquiry was done on my acc. Will never advise anyone running a business to deal with them Bennie

• M

  Marty Barnett
  5

  Great customer service! Orange Grove branch is the best bank there is!!

  Response from the owner

  Marty, thank you for the review! We're glad to hear that you enjoy banking with us. We enjoy having you as a customer! Please let us know if there is anything else we can do for you.