Valley Bank Shore Dr, Highlands

Valley Bank Reviews

• J

  Jacqueline Bruntjen
  1

  Don’t get a car loan here, they will just charge you for insurance and add it to your loan if you don’t send them your insurance every year. Even if you DO send it to them within 15 days of receiving the second notice, to the email inbox they do not check but once a month, you will STILL be charged. My twin died last year and I was late, and this was the thanks I get for paying on time for 3 years.

  Response from the owner

  Hi Jacqueline, we're always striving to provide our customers with the best service and we're sorry to hear your initial experience wasn't five-star worthy. We're glad to hear you were able to speak with Jaennine yesterday to resolve your concerns. If you have any further questions, please reach out to Jaennine directly. ​Thanks - Liz from Valley Bank

• J

  Justin Grover
  1

  Branch is fine but this banks 800 service is worse than waiting for a dial up connection. 10 year+ account holder and I still wait over an hour to talk to a person whenever I have issues WHICH happens quite often because this bank often thinks you using your own money is fraud and locks your account. Closed and went elsewhere.