Valley Bank S Livingston Ave, Livingston

Valley Bank Reviews

• A

  Adam Goldman
  5

  The best branch / Staff out of all of Valley’s locations! We have a large network of retail locations and Yvonne and her staff have bent over backwards throughout the pandemic to keep our business running, from ensuring we have change, PPP funds, and ability to make cash deposits…when it was difficult to get business documents notarized, Yvonne went out of her way not only for the company but also for my employees personal items as no one else could accommodate them. I have read some of the reviews about some of the staff and they seem to be vindictive and not actual customers as both my experience, my staff’s and the customers I hear when I am there never have heard anything but praise…

  Response from the owner

  Thanks Adam for sharing your experience! We love hearing positive feedback from our customers on how our teams go above and beyond to assist you and your business banking needs. Thank you for your loyalty. We will be sure to pass along your glowing review to brighten the teams day! - Liz from Valley Bank

• B

  Breaking Laces
  1

  Yvonne is a disgrace to all the fine people working here. She has no customer service skills, no care for concerns amid a pandemic, and no feel for customers. She brings the WORST customer service experience we’ve ever received in any state or country on this planet. This is not hyperbole, just the truth. She puts a pall on the bank and despite its convenient location when in the area, we’ve chosen other banks to invest with. Her tone and disregard for pandemic related safety is appalling.

  Response from the owner

  Hi there, we're always striving to provide our customers with the best service and solutions and we're sorry to hear your experience wasn't five-star worthy. If you’re interested in discussing your feedback further and how we can better serve your banking needs, please give us a call at 800-522-4100 or complete the brief form at Valley.com/Support and we'll have a member reach out to you. Thanks - Liz from Valley Bank

• G

  GAETON DINAPOLI
  5

  I would like to thank and complement Sandy and Chelsea at the S. Livingston Avenue branch. They are always willing to help me with all of my personal and business banking needs. They are always professional and go out of their way to make me feel like a valued customer. I never hesitate to recommend this branch to anyone looking for a new bank.

  Response from the owner

  Thanks Gaeton for sharing your experience. We're glad to hear Sandy, Chelsea and our Livingston team have been helpful and providing you with five-star service.⭐️ We'll be sure to share your review to brighten the team's day. - Liz from Valley Bank

• L

  L Varella
  5

  I've had great experiences with Valley bank, particularly at this branch. Yvonne has always been timely and professional in getting me the information that I need. She always goes above and beyond.

  Response from the owner

  Thank you for sharing your experience! We're so glad to hear Yvonne and our Livingston team has been attending to all your banking needs with five-star level service. I'll make sure to pass along your feedback. - Liz from Valley Bank

• H

  Howard Blank
  5

  Awesome branch, great staff and always ready to help. Sandy is a terrific branch manager and Janet is super to work with. A pleasure to do business here. Would highly recommend this branch.

  Response from the owner

  Thanks Howard, we're so glad to hear Sandy, Janet our team in Livingston has been providing you with friendly five-star service. We appreciate you taking the time to leave a review and we will be sure to share your feedback with the team to help brighten their week. - Liz from Valley Bank

• B

  Breaking Laces
  1

  Negligent and completely blasé customers service that doesn’t care about you. I have never been spoken to so rudely in any situation ever, as I did with a person named Yvonne. This person, and some others don’t listen, they just yell. Go to a real bank that is trustworthy

• F

  Fauricio Flores
  1

  Terrible experience wouldn’t even call my employer to cash a check don’t know who’s this woman got the job had the attitude of a female dog. Never banking or walking into a valley national bank again.

• D

  Danky Shmacked
  1

  TERRIBLE customer service last name Jeancharles a woman awful attitude and didn’t end up helping me at all actually told me to leave because I told her at the other bank they had no problem helping me. DO NOT BANK WITH VALLEY NATIONAL.

• L

  Luna Rathod
  1

  Took over 45 minutes to close an account. Doesn't offer free coin counting anymore.