VacationLand Federal Credit Union E Perkins Ave, Sandusky

VacationLand Federal Credit Union Reviews

• J

  Jake Hula
  4

  Everything up to vacations has been great. I am currently on a cruise out of the country and I have my credit card locked out, even with weeks of a notice/itinerary. Please explain how this happens? What I am supposed to do when everything on a cruise takes a credit card considering it is linked to your room and this is the only way to purchase drinks. Yes I can get water, but I am on vacation. Second day now because there is zero way of contacting anyone over the weekend. Hopefully I can get a solution to this matter soon and at the very least have someone contact me. Thank you for taking care of this so fast. Very much appreciated.

  Response from the owner

  Jake, our apologies! We are sorry for the confusion and hope that this morning's resolution is to your satisfaction. Safe travels and have lots of fun on your vacation!

• T

  Thomas Salyer
  1

  Might be good for stuff besides loans, but they are the worst when it comes to loans. They're slow, aggravating, and have some of the stupidest policies ever. I'll never have anything to do with them again. Good luck on loans through them, you'd be better off anywhere else though. Would rate 0 stars if possible

  Response from the owner

  Thomas, although we understand that you are not satisfied with our loan approval process, our policies are in place to protect the financial well-being of our members. We will not discuss any personal details in a public forum such as the internet, but do encourage anyone inquiring about a loan to ask about the guidelines and regulations that we, and other financial institutions, adhere to. We strive to provide the knowledge and service that our members need to make well-informed financial decisions. Should you need additional details, please call us at 1-800-691-9299. Thank you!

• H

  Howard Luebcke
  1

  It shows on their website that they are a shared branch. We went to cash 50 dollar paycheck and then said they are not a shared branch with our Credit Union???? My membership card show's the CO,OP shared branch logo right on it! We wont ever go there again

  Response from the owner

  Dear Howard, We take member experience very seriously and ask that you contact our branch manager, Peggy, at 1-800-691-9299, ext 1336 to discuss this misunderstanding. You may also want to contact your home credit union for an explanation of their participation in Shared Branching. Thank you!

• L

  Laura Wendt
  1

  If you have a loan through this bank, you better make sure not to move away from this bank. They make it nearly impossible to pay the loan, change your address. Etc. Everytime I call everyone is just rude and offer no help.

  Response from the owner

  Laura, we apologize for the delay in responding to your comment. We wanted to reach out to the appropriate staff to better understand your circumstances. We take all precautions to guard everyone's privacy, so we ask that you reach out to Lynne B., the branch manager at our Hayes Ave. facility. Please call her at 800-691-9299, ext. 1662 so she can personally address your concerns. Thank you!

• J

  Jacob Miller
  1

  Terrible place for loans they are very unforgiving. The moment you get behind even by a day or a week is the moment the lady in collections starts nagging you and your family. Stay away she is not a friendly person and she gives you the wrong amounts due. I literally asked for how much i owed and got the exact amount gathered up. When i went to pay it was a totally different amount and she sayed oops i added it up wrong. Thumbs down across the board

• I

  In god Trust
  1

  I have an account with them I’ve ordered a atm card for my account 6 times now. And today I called and spoke to the card holder department and the lady had the nerv to say if u haven’t received it by now why do u keep ordering them. That right there is why I’m gonna take my business else where that card department very unprofessional and I wouldn’t even give them a star if I had to. If your looking for banking don’t bank here.

  Response from the owner

  We are sorry to hear that you are experiencing this situation. It is VLFCU's mission to provide superior service to all of our members. Based on the information available, we encourage you to contact our Finance Manager so that we can resolve this to your satisfaction. To protect our members' privacy we cannot discuss financial matters in a public forum. Thank you!

• D

  DSX, Inc -
  5

  This is the absolute best bank we have ever worked with. From commercial landing to personal lending to mortgage services. Unreal how accurate and capable these people are.

  Response from the owner

  We look forward to a long relationship with your company! Thank you for your membership!

• J

  Jessica Miller
  5

  I've worked with the VLFCU team for many years now, and I would absolutely be a member if I lived or worked in their field of membership! 5-stars for sure.

  Response from the owner

  Jessica, thank you so much for your kind words! We appreciate all of your talents and would love to have you as a member in the future!

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  John Samko
  5

  Friendly and helpful staff. I have never had any problems with this bank.

• N

  Nathaniel Hearn
  5

  Very good service free cashers checks