USE Credit Union Russell Ln, La Jolla

USE Credit Union Reviews

• L

  Lexi P.
  1

  Would definitely not recommend this financial institution to anyone. Their practices are highly questionable and so out of line with other community banks. They are far behind present day standards re fees for service. I switched to Chase and found the kind of valuable customer service, products and services I wanted. Chase proved hands down so much better than USECU!

  Response from the owner

  Hi Lexi, thank you for sharing your feedback. We want to do our best to learn and improve if a member wasn’t satisfied with their experience, and we’d love the opportunity to speak with you directly. If you provide your contact number, someone from our team will reach out to you.

• K

  Kathryn Kelner
  1

  This is literally the worst bank, and location of any bank I have used. You always wait in line for long periods. With Covid, it is even worse. They have it set up so you are forced to wait in a line outside. I waited for over 45 minutes when it was freezing out! I had surgery six weeks ago, and there is no option to sit. Your standing on an unbalanced incline on top of it. Ironically, I have lower APR on my credit cards with Wells Fargo and B of A. Look else where if you are considering this bank! Not a lot of locations either, but avoid the one on UCSD’s campus, unless you want to wait forever.

  Response from the owner

  Hi Kathryn, thank you for reaching out to us. We’re sorry to hear you’ve had an unpleasant experience. We know the new restrictions and procedures due to COVID-19 can be frustrating. We’ve set aside one hour at the start of each business day for pre-scheduled appointments which, if that time works for you, could help you avoid the wait. We’d like the opportunity to speak with you about your experience, please give us your contact number privately and we’d be happy to give you a call.

• C

  Chase Morgan
  1

  Staff are as helpful as they can be, but there are some serious systemic issues with this bank. I had a typo on my application for a checking account that prevented me from accessing my debit card and online banking. After 6 lengthy phone calls and multiple form submissions, I decided it was easier to bank elsewhere than try to fix the problem. If this is how poorly they handle the tiny issue of a typo, I can't imagine what would happen if I had more serious issues.

  Response from the owner

  Hi Chase – We apologize for your recent experience with us and we’re sad to see you go. When it comes to the application process, we follow strict verification policies to ensure that member accounts are protected at all times. Our Member Service Center would be happy to speak with you further to learn more about your experience. If you’re interested, please email us at [email protected] and someone from our management team will reach out. Thank you!

• N

  Nils Rundquist
  1

  They make their money by exploiting in-debt former students. I was a member here for several years, but when switching which account my student loans draw from, my student loan company erroneously attempted to draw from account without enough money in it here. They attempted this twice - and USE Credit Union refuses to reverse the charges despite the fact that I had nothing to do with it and the account switch has since gone through. I will be cancelling my account as soon as the transfer to cover my now-negative balance (because of the fees this union charged) goes through on the account I had here.

  Response from the owner

  We appreciate your feedback, Nils. We're sad to learn you were unhappy with your experience. As a courtesy, we reversed a charge after you spoke with one of our team members about this matter, and we'd like the opportunity to speak with you to learn more. If you're interested, please email us at [email protected] and someone from our management team will reach out. Thank you!

• A

  Alan Williams
  5

  Janara was terrific - she helped me set up several accounts quickly and was extremely helpful. I would recommend this bank/branch for students.

  Response from the owner

  Thank you for sharing your extraordinary experience. Welcome to the USECU family!

• P

  PABLO TAMAYO
  5

  Highly recommended as a good place for general banking services with down-to-earth friendly employees.

  Response from the owner

  We’re thrilled to hear this, Pablo! Thank you for taking the time to share your gratitude.

• S

  Sam Bahramzi
  5

  Always a great experience coming into this location, everyones extremely helpful and positive Highly Recommend!

• r

  roger smith
  1

  This place is so outdated. Not worth it.