USE Credit Union Parkway Dr, La Mesa

USE Credit Union Reviews

• D

  Dj Roman Empire
  1

  Closed the Chula Vista branch where I opened up mine and my daughters savings account without so much as a notification or email I walk up to make a transaction and the branch is boarded up. I will definitely be closing my accounts with your bank.

  Response from the owner

  Hello – We hear your frustration and appreciate the feedback. We closed our Chula Vista location over two months ago and sent email notifications to valued members like yourself who relied on the branch. We also posted the closure on our website, and knowing that emails can be easily missed, put up physical signs as well. We are in the process of identifying a new branch location in the area and will notify members once we are able to share the new address. In the meantime, if our neighboring branches – in La Mesa and Mission Valley – aren’t convenient for you, we’re happy to assist you over the phone. Please send us your best contact information in a direct message, and a team member will reach out to you.

• d

  dan san
  1

  Don't go near this place between 11 am and 1 pm due to all the people lining up for the drive thru at the food joint on the west side of the parking lot, The food place employee trying to direct traffic is more of a hazard and disruption than a helper.... he is only interested in making sure bank customers do not delay access to the drive thru lines..

  Response from the owner

  Hi Dan – Thank you for your feedback. We hope your rating isn’t a reflection of our service. As always, our top priority is providing our members with fast, hassle-free assistance. We know it can get crowded during the lunch rush and have worked to reserve a few spaces for USECU members. We're continuing talks with our neighbors to find a solution that meets the needs of all of our patrons. We appreciate your patience as we work through this, and we look forward to seeing you next time.

• J

  Jesus Leon
  1

  I'm not happy with this bank know it's to farrway for me they closed a bank in cv they never send a txt or note to me or other customers that the place was closing I can't go all the way to mission valley or LA Masa to far not a good bank. Hate it.

  Response from the owner

  Hi Jesus, we’re sorry to hear you’re not happy with your experience. We work diligently to identify the members that will be most impacted by any branch closure for email notification. We also post general notification for full membership on usecu.org and through signage at the physical branch since we do understand that email notifications can easily be missed. We haven’t determined our new branch location yet, but we’ll be sure to keep you in the loop. In the meantime, please visit our website for updates. If you need further assistance please provide your preferred contact number and we’ll be happy to assist you.

• x

  xavi martin
  1

  Poor quality customer service, I spent 3 hour following instructions for a Quick loan (student) I seen how they gived preferences to other People.

  Response from the owner

  Hi Xavi – We're disappointed to hear this. Providing excellent, respectful service is always our goal. When someone says they weren't satisfied, we ensure their feedback is shared with the appropriate team for review. In the meantime, we’d like to learn more about your experience and any opportunities for us to improve. Please call us at 866.873.4968 to tell us more.

• S

  Ss Jones
  1

  This place acts like they are doing you a real favor letting you visit your money. One teller station open and s/he usually works at a snail pace. And cars jockeying for position at the two drive up fast food joints sharing the parking lot usually screw up traffic flow so I usually park on the street if I can find a space. The security guard/doorperson usually looks like an unmade bed with a rumpled, ill fitting sack of a uniform.

  Response from the owner

  Hi Ss, thank you for reaching out to us. We’d like the opportunity to speak with you to learn more about your experience, please give us your contact number and we’d be happy to give you a call.

• C

  Cynthia Power-Olea
  1

  I have had nothing but rude and slow people here at the la mesa bank. And they do act like they are better than you. I can hardly wait to be free of them.

  Response from the owner

  Hi Cynthia, thank you for reaching out to us. We’re sorry to hear you’ve had an unpleasant experience. We’d like the opportunity to speak to you to learn more. Would you please provide your preferred contact number privately and someone from our team will reach out to you directly.

• P

  Precilla Flores Campos
  1

  Casey was very rude and unprofessional. She took out all her anger on my husband while on a phone call today. She refused to let my husband talk to the manager/supervisor as well & refused to collect payment out of anger. Will be calling corporate about this behavior.

  Response from the owner

  Hi Precilla, thank you for reaching out to us. We’re sorry to hear you’ve had an unpleasant experience. We’d like the opportunity to speak to you to learn more about your encounter. Would you please provide your contact number privately and someone from our team will reach out to you directly.

• P

  Pamela Bailey
  5

  I love Rhonda! She is incredible at her job. She’s the only person I care to deal with at USE. (I have a car loan through them.) The guy named David is rude and snarky and I refuse to deal with him. Rhonda is very professional and has never been rude. She gets the job done while working with the customer, not insulting them.

  Response from the owner

  Hi Pamela – Thank you for your feedback! While we’re happy to hear about your experience with Rhonda, we wanted to let you know that we take your concerns seriously and we’ve shared this with the appropriate manager. We appreciate you taking the time to share your thoughts!

• l

  lawrence stafford
  1

  Parkway Drive Location Banking gone horribly wrong. Only two teller stations and no place to really form lines. It's nice however to see they have used our banking fees to fill the place with couches and cozy places to sit and wait (And then wait some more).

  Response from the owner

  Hi Lawrence – Thank you for your feedback. We’d like to hear more about the wait you experienced, our VP of Retail Delivery will be reaching out to learn more. Thanks

• J

  Josue Sapien
  4

  Love the Bank , It alot different but still needs Improvment ... In my exsperiance for online Banking it needs video tutorial on how to navigate threw the App like finding router number without Haveing to Call. I had to Call in order find out that the routing number was on webpage 🤔 not on mobile app But Grate Bank 😊