USE Credit Union Camino Del Rio N, San Diego

USE Credit Union Reviews

• C

  Catherine Stearns
  1

  The new branch at Mission Valley is horrible. The lack of personal service is horrible. The people I have dealt with have been wonderful, but access to them has been cut to a minimum. Absolutely hate the new system. I have gone in prior times requsting notary services, and was told my circumstances didn't fit their criteria to do so. I also went to them with assistance in opening a trust account to handle my late father's trust and was told we couldn't because he 'wasn't a member'. I have been a customer for over 30 years and am sadly considering leaving.

  Response from the owner

  Catherine – We're truly sorry to hear you’ve been unsatisfied with your experience. We appreciate you sharing your feedback with us and have forwarded it to the appropriate department for review. In the meantime, we’d like to learn more about your experience. Please send your preferred contact information to [email protected] and a team member will reach out directly.

• P

  Pat Fune
  2

  Originally, we were excited to visit this new branch location (it had moved from it's previous location on Rio San Diego Drive). Unfortunately, we discovered that it was basically a brick & mortar location which felt like it's human tellers had been replaced by fancy self-service kiosks (similar to the fast food ordering stations at McDonalds, Panera Bread, or The Habit). These self-service kiosks are indoor ATM machines which could perform few more banking functions. While this branch did have 1-2 staff members behind an informational counter to assist members using it’s self-service kiosks, answer credit union related questions, and smile happily as you go about your merry way; it felt like banking was now "less personal" than ever. Like robots are beginning to win the employment war where former tellers are now being replaced by machines. This was our specific issue with the new way USECU will be conducting business at this location. We went to this branch to obtain two new or like-new, crispy $50 bills to be used as birthday gifts. Since this branch doesn’t have in-person tellers per se who have their own cash drawers (they have machines which spit out money after they perform your transaction(s) on their computer). Cash is pre-loaded onto into their machines, just like the automated teller kiosks in the lobby area. So this what I had to do to obtain the two fifties, it was suggested that I withdraw $400 (eight $50 bills) in hopes I would get two newer crisp $50 bills which weren't beaten up or worn out, then deposit back the $300 in fifties which I didn’t want. I did that, but was still unhappy as the two fifties I kept were still not as new as I'd had wished for, but didn't want to withdraw another $800 just to re-deposit it. This is just one example, but can you see how having a live teller to assist would be desired? Not only that, but was told that while this new style of banking is a "pilot" location, that this was the new direction which USECU is hoping to go, eventually converting the rest of their branches to a similar operation if found to be profitable, efficient, and eventually desired by the members. I for one, do NOT like it at all! I know our branch in Chula Vista is currently relocating due to it's lease expiring, and hope it does not do the same thing. I would be happy with a "hybrid" branch featuring half self-service kiosks & half human tellers to accommodate both members who want no contact, and those who like to speak to an actual person and not just interact with a glorified ATM kiosk. That's just my two cents... I hope USECU sees this review, and takes my concerns into consideration that not everyone is on board with their changes for the future, which they think all their members want because they're sadly mistaken.

• B

  Brian Gomez
  4

  I just found out about this location witch is closer to me, it’s very clean inside and they have friendly staff

• D

  David Peterson
  5

  USE went above and beyond with my mortgage refinance. They were efficient and straightforward through the entire process. Donald Coleman spearheaded the project (the loan had some twists and turns to be navigated), his service and professionalism were truly outstanding. When I visit their branches they are uniformly welcoming. A nice treat after the disregard from my former big bank. I recommend them without hesitation.

  Response from the owner

  Hi David - We're so happy to hear this, thank you for sharing your experience. If you do recommend someone, don't forget to take advantage of our referral program!

• F

  Faith Phipps
  1

  I am closing the account I've had for 12 years thanks to my experience with the branch manager in this location. After selling a home both my mother and I were listed jointly on the mortgage I received cash back from the escrow account. Upon advice from their own call center (and having worked there 13 years previously as a teller) I brought the check and a copy of my mother's death certificate. I was refused deposit, even with a hold. The woman was cold, rude, and completely plastic filler faced. The credit union I prided myself in working for has become nothing but a wanna be big name bank full of hidden fees and completely lacking in empathy or kindness.

  Response from the owner

  Hi Faith – Please accept our condolences on your loss. This must be a very difficult time for you, and we are sorry to hear that your experience with us was less than positive. We strive to make every member experience with us extraordinary, and it seems that in this situation we could have been more sensitive while communicating our check cashing policies.

• Y

  Yareli Abigail
  5

  Jahnee brown, best representative there , she’s the nicest lady ever ! She makes my process so easy and fast weather it’s a simple car payment or applying for my first credit card. I highly recommend not only her but USE credit union also I came in before Christmas I got approved for a credit card but we missed a step and we had to get it re approved but everyone had left , Well bottom point USE went above and beyond to make it happen, they honestly pulled a Christmas miracle they are the best bank and the best people ever !

  Response from the owner

  Wow – Thank you, Yareli! We’re so happy to hear we helped make your holiday season special. Thank you for sharing the love!

• J

  Jennafer Gennaro
  5

  If I could give 6 stars I would! I worked with Thalia about a possible auto loan. I came from SDCCU with a bad experience with their loan officer there and decided to check out USE Credit Union. The moment I sat down with Thalia I felt better. She walked me through all my questions, addressed my concerns, and gave me great advice. I would 100% recommend going here for the excellent customer service I received. She was upfront and straight with me, helped me understand things I was confused about, and did it all with a smile on her face. I haven't opened an account with them yet, but I sure would recommend it. They treat you like a person! Thank you Thalia, for all of your help and genuine caring attitude

  Response from the owner

  Wow! – Thank you for sharing your extra-ordinary experience with our Mission Valley team. We’ll be sure to give Thalia a high-five!

• J

  Julie Dugan
  5

  Just opened an account at USE in Mission Valley yesterday and Patrick was phenomenal. Such a great start to our experience - so professional, efficient and kind. Thanks, Patrick!

• C

  Colin Parker
  1

  Staff at the Mission Valley Branch are excellent but overall from my own dealings with my late wife's mortgage they are a very corrupt organization which needs investigating for corruption, entrapment and theft of funds.

• B

  B L
  2

  Not sure what’s going on with this bank, but their service and customer service has significantly declined the past few months. Not very happy with them. Will be switching soon

  Response from the owner

  Hi Brian, thank you for your feedback. We’d like the opportunity to speak with you to learn more about your experience. Please send your best contact number to [email protected] and we’ll reach out to you directly.