USA Mortgage Village Center St, Nixa

USA Mortgage Reviews

• j

  jennie delao
  5

  I want to thank Sarah for her help during my loan process. She was there to answer questions and was always very friendly. Thank you again!!

  Response from the owner

  It was my pleasure to assist you! Congratulations!

• S

  Sarah Gatewood
  5

  Sarah is great to work with! She made things feel simple. She kept us updated on the status of our refinance often and eased our minds with her positivity and kindness. I highly recommend Sarah!

  Response from the owner

  Thank you for taking the time to do a review! It means so much to me. Your family was a pleasure to work with and I look forward to helping anyone else you send my way!

• A

  Athena Fitts
  5

  I am not surprised with Sarah's level of customer service and you will not be either. She did an outstanding job helping with my refi. I highly recommend her for ALL your mortgage needs!!!!!

  Response from the owner

  Thank you so much, Athena! I thoroughly enjoyed working with you. And hope to do so again in the future!

• R

  Rachel Beushausen
  2

  I just got a call from Stacey asking for employment verification. She was incredibly rude. I answered her question, with the information we are to give people when they call. She asked for a specific name, we are not allowed to give specific names. She said, well you didn't answer my question" (snottily) and hung up on me. Based on this encounter alone, I wouldn't use USA Mortgage. If that's how you treat the people your dealing with, it's not professional and it's just plain rude. She also wouldn't let me get a word in. She would ask a question and keep talking. You kind of have to quit speaking after the question has been asked, if you want the answer.

  Response from the owner

  I am very sorry to hear you did not have a good experience with us. Stacey does not work out of this office, but I have let the manager know of the situation. We strive for professionalism and great communication, so we hate to hear when we fall short. Thank you very much for your feedback.

• K

  Kyle Knudson
  5

  From start to finish the entire process was simple and comprehensive. Every question I had was answered quickly and in an easy to understand manner. I couldn't be happier with my experience

  Response from the owner

  I am so glad we were able to take care of you through the process! Can't wait to meet you!

• m

  matt norsworthy
  5

  He is very helpful and knowledgeable. He is willing to work with everyone.