US Eagle Federal Credit Union Juan Tabo Blvd, Albuquerque

US Eagle Federal Credit Union Reviews

• L

  Lisa Holden
  2

  Everyone was generally polite, but when I pointed out that there was extra interest to pay off on my account, and the cashiers check issued only a few days prior that I had brought was not enough, they were very unempathetic, defended themselves to the point of saying they hadn't done wrong. No customer service skills. They even told me that they don't usually have disagreeable people like me come in. Nice way to try and shame me! When I tried to pay off the extra balance, they could not take any form of payment. First they couldn't take my debit card, and then they wouldn't take a credit card - all because their machine was down. They didn't want to try an fix it and said flat out no they weren't going to help. So I had to go to the ATM and withdraw and then pay. There should not have been any extra interest to pay between the few days the check was issued, but they will steal your money anyway they can, and they expect you to be dumb and just pay it without question. Debt is a beast. If you can stay out of it, do. Because, banks don't like when you pay stuff off quickly.

  Response from the owner

  Hello Lisa, Thank you for taking the time to share your feedback with us. We are disappointed to hear your experience with us only deserved a 2-star rating. We did speak with our Juan Tabo branch manager who relayed that the team assisted you to their very best ability. Member service is (and always will be) a top priority for us, which is why we welcome the opportunity to make this right. Please either send us a direct message or email [email protected] as any additional feedback you provide will only help us improve your experience going forward. Sincerely, Rachel US Eagle Federal Credit Union

• J

  Joseph Fresquez
  5

  I banked for many years with big banks, and to them, I was only a number. They got so much money from me over the years on service charges alone! That killed me! I could have 0 in my account, causing hundreds in fees. I even had my mortgage with them. Long story I lost my job and couldn't pay, and they didn't want to work with me, so I lost the home I had been paying for ten years. I left that bank and gave a local credit union a try, and you are by far the best choice I've ever made for my finances - always geat customers and know that “we” make the bank, so thank you, “US EAGLE” for being there for my family and me. Bless you, always,

  Response from the owner

  Hi Joseph, Thank you so much for sharing your humbling story about the hardships you have experienced. We know that life is not always easy, but we're grateful that at the end of it all, you were able to find a supportive financial institution with us here at US Eagle! We are so happy to hear that you and your family are experiencing the Credit Union difference. We truly believe that people mean more, and aim to exemplify this to our members through our commitment and service to you. Thank you again for your membership, Joseph. We look forward to many more years of serving you! Sincerely, Rachel US Eagle Federal Credit Union

• r

  rhino dude
  5

  I have been a member since '98. I have had numerous auto loans as well as a mortgage. The service has always been exceptional.

• W

  Walte Mccoy
  5

  Fast friengly service. Ive with this union 10 yrs. An love what they do ang how they treat you.

  Response from the owner

  Hi Walte, Thank you so much for your 5-star review of our Juan Tabo branch, we love hearing from long-standing members, such as yourself. We're looking forward to being your financial partner for the next ten years and many more! Sincerely, Rachel US Eagle Federal Credit Union

• B

  Big Rick
  5

  Some of the best service I have had, even after 10yrs of banking with them.....

  Response from the owner

  Hello, First and foremost, THANK YOU for your longstanding membership! We are so thrilled to hear you are enjoying the credit union difference. We're glad you're here and look forward to remaining your financial partner for many years to come! Sincerely, Rachel US Eagle Federal Credit Union

• R

  Raymond Sweetland
  5

  Nothing like talking to someone in person or online itz always a pleasure to do my banking @ US eagle

  Response from the owner

  Hi Raymond, Thank you for the kind words! The pleasure is ours - being your financial partner and assisting you every step along the way. Thank you for being a US Eagle member, Raymond. We truly appreciate you! Sincerely, Rachel US Eagle Federal Credit Union

• I

  Isaiah Romero
  5

  Vance I believe his name was, was very helpful setting me up with a new account.

  Response from the owner

  Hi Isaiah, Thank you so much for leaving a great review! We love hearing about member experiences like yours and how our staff was able to assist you in your financial journey. We're really glad you're here and look forward to your next visit! Sincerely, Rachel US Eagle Federal Credit Union

• S

  Susan C. Parr
  5

  Everyone is pleasant, professional, and they always do a great job.

  Response from the owner

  Hi Susan, We’re thrilled to hear that your experience at our Juan Tabo branch was worthy of a 5-star review. As Member Service is our number one priority, we strive to give our members the most pleasant AND professional experience every time you visit us. Thank you for your membership, we truly appreciate you! Sincerely, Rachel US Eagle Federal Credit Union

• S

  Shelly Lev
  5

  Fast, Accurate, Helpful, Polite.. Great at servicing their customers. Only complaint...long phone waits...Not today though.

• K

  Keb Blemel
  5

  Bethanie Maestas is cogent, and extremely customer friendly!