Univest Bank and Trust Co. E Butler Ave, Chalfont

Univest Bank and Trust Co. Reviews

• J

  Jordyn Maurer
  1

  Not that anyone probably reads these, but it must be nice to never have to work until your businesses closing time. I can’t tell you the amount of times I’ve come to any Univest bank 30min to an hour before closing time and the doors were already locked. I made it to the bank and back home today before 1pm and wasn’t able to do what I needed to because they already had the doors locked. Very disappointed, definitely going to start looking for a new bank

  Response from the owner

  Thank you for taking the time to share your feedback. We understand your frustration and apologize for the inconsistent experience and inconvenience we’ve caused you. This feedback has been shared, but we’re interested in learning more about your specific experiences. If you’re open to providing additional information, we invite you to call Chris McCarthy, area manager, at 267-695-3989. Please note that in an attempt to protect the health and well-being of our employees and customers, access to our financial centers is currently limited to the drive-up window. Lobby access is available by appointment only. To schedule an appointment at one of our financial centers, use the office locator tool available at univest.net/locate-us to find the location most convenient for you and select the applicable 'schedule an appointment' link.

• S

  Stephen Tucci
  1

  Went to ATM to withdraw money the machine said "Insufficient funds" when there was plenty to cover the transaction. I checked my balance and it was fine. 15 minutes later that ATM machine took -$123.00 out of my account. I went to the branch to explain what happened and looking for help. I was greeted by the rudest set of women you'll encounter at a professional establishment. The women said "Take it up with your own bank" and "This happens all the time". Okay then why not fix the machine??? Avoid this bank and group of unhappy people at all costs!!

  Response from the owner

  Thank you for taking time to share your feedback with us. We work to hold ourselves to a high standard of service and are sorry to hear that this was not your experience. This feedback has been shared so that we can improve and we encourage you to contact us directly at 877.723.5571 if you would like to provide additional information.

• B

  Bill
  1

  Extremely rude staff .Always dread going here.Ignorant older women asks me what my account number is i say i don't know and she says well i need a name or something here give me something all loud and rude. Always feel like I'm an annoyance when i walk in, not a pleasant atmosphere.

  Response from the owner

  Thank you for taking the time to share your feedback. We work to hold ourselves to a high standard of service and are sorry you feel that was not your experience. This feedback has been shared as an opportunity to improve our service.

• Y

  Yunnie K (YK)
  5

  Superb frendly and professional customer service for business banking.

  Response from the owner

  Thank you for taking the time to share your experience! We appreciate your feedback!

• T

  Thomas Miller
  5

  Great staff!! Always helpful, from the tellers to the manager. It's a pleasure banking at this location

• A

  Alaina Kemmerer
  5

  The people here are the best. One of my favorite univest banks. Very personable and genuinely caring. Great service!

• E

  E. B. Keough
  4

  In a brand new building with amazing interior design.