Univest Bank and Trust Co. Bethlehem Pike, Montgomeryville

Univest Bank and Trust Co. Reviews

• P

  Peggy Harper
  1

  I left this bank because of inferior customer service at this branch a few years ago. I used the ATM today and was shorted $15. I went into the bank to inquire and the teller took the $285 I got to count. She conferred with other staff and copied my driver's licence. She directed me to sit in a chair while they audited the ATM. They could not estimate time required. It was clearly conveyed I wasn't a customer. I was uncomfortable sutting next to a line of people as Omicron was ramping up, so I said I'd wait un my car. They said I had to wait there and I stated I'd be in my car. They would not give me my $285.After about 45 min. the teller came out with my money and said I'd have to call my CU When I called them, the lady was so nice saying they never should have done any of that and instead have referred me to my CU. The money was back in my account in 5 min. Well, my long time companion and I have estate planning at Univest. I hate how you were so nice to those you saw as your custoners. Me? I felt as if you thought I was a criminal. The estate plan will be moved . Shame on all of you.

  Response from the owner

  Thank you for your feedback. We strive to provide great service while enforcing the rules and procedures that govern our business and apologize you did not feel that was your experience. If you would like to provide additional information regarding your experience, please call us at 215-699-3525.

• F

  Frances Liao
  5

  Beautiful branch. I worked with Alexa Sullivan by a friend's referral. She was considerate and asked preferable method to open a business account after all questions were answered by her. I did not like lengthy questions answering online associated with opening account. I sent most of the documentations to her by email and gave other information through phone. With appointment , all of the info was keyed into the system. Short time in the branch I had my business account with Univest with online access set up by her . Quite impressed by the efficiency of her work. I logged in my account. The interface of banking is easy, too. Thank you.

  Response from the owner

  Thank you for taking the time to share your experience!! We appreciate your feedback.

• J

  John Maneos
  2

  This Bank has slow service and I can't seem to get out of this parking lot

  Response from the owner

  Thank you for your feedback. We understand your frustration and appreciate your patience as we work together under these limiting circumstances. We're now offering in-person appointments, which may help alleviate the longer-than-normal wait times you're experiencing. To schedule an appointment at one of our financial centers, use the office locator tool available at univest.net/locate-us to find the location most convenient for you and select the applicable 'schedule an appointment' link.

• B

  Bill Gill
  1

  Terrible customer service by the manager Darliene. Definitely closing my accts and going elsewhere.

  Response from the owner

  Bill, thank you for taking time to share your feedback with us. We work to hold ourselves to a high standard of service and are sorry to hear that this was not your experience. This feedback has been shared so that we can improve and we encourage you to contact us directly at 877.723.5571 if you would like to provide additional information.

• J

  Jeffrey Gulla
  4

  Nice bank. The drive through makes it easy.

• K

  Kurt Haufler
  3

  Wished they could have a mobile app that worked efficiently all the time

  Response from the owner

  Thank you for your feedback Kurt, we are always trying to strengthen our client's mobile experience and would value the opportunity to learn more from you about how we could improve mobile banking. We encourage you to contact us directly at 877.723.5571 if you would like to provide additional information.