University of Nebraska Federal Credit Union P St, Lincoln

University of Nebraska Federal Credit Union Reviews

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  John Andrews
  5

  I have banked at the Credit Union for over 5 years. The staff has always been friendly and helpful. They have also made it easy to apply for a home mortgage and several car loans, and the interest they charge is more than competitive.

  Response from the owner

  Thanks John! We appreciate the positive review AND we truly appreciate that you chose us for your financial services.

• K

  Karley
  5

  I have been a member here for over 12 years. The quality of customer care at the University of Nebraska Federal Credit Union is awesome. Maggie and Zach are always quick to respond and super helpful.

  Response from the owner

  Thanks Karley. We appreciate you taking the time to provide us with the positive review and we are glad to have you as a member!

• J

  Jared Ray
  1

  Went to the bank yesterday at 4p and needed cash. They said the drawers were closed for “that kind of money” so didn’t have access to my own money. More dysfunction today on a separate issue at which I expressed my dissatisfaction. Received a call around 5p from the president “Keith” after banking here for years and was told to go find another bank as I wasn’t welcome to remain a member because I used the “F” word. What a guy. Do not bank here, terrible leadership and even worse culture. They do not value you as a member and they have the audacity to think you need them more than they need you. If I could leave zero stars I would.

  Response from the owner

  We thank you for your membership in our credit union. We want to maintain a professional environment for our staff and other members, and our president reached out to you hoping we could find common ground. If you would like to continue the dialogue, Keith Kauffeld can be reached at 402-472-6915, and he welcomes conversations with members.

• M

  Madison Boddy
  5

  A wonderful experience refinancing our mortgage. We worked with Ahmaad Miley who was extremely helpful and communicative. Ahmaad made our experience fantastic. I would recommend Ahmaad and the NU credit Union to everyone. Thanks Ahmaad!

  Response from the owner

  Thank you so much for taking the time to provide us with feedback about your experience with NUFCU and with Ahmaad. We appreciate that you have trusted us with your home loan and are glad to hear you would recommend us to others!

• K

  Kevin Crough
  1

  I have had a wholly negative experience with this institution. They are difficult to get in to contact with, and generally unhelpful when you finally do get in contact. If you are considering a Credit Union, I strongly caution prospective customers to go elsewhere.

  Response from the owner

  Kevin, I’m sorry you found it difficult to reach us and that we were unable to help you. We would like to know more about your situation so that we can improve our response in the future. Please give us a call at 402-472-2087 and ask for our member experience vice president. If we have the correct contact information on our system for you, we will also be attempting to reach you today.

• D

  David Trew
  4

  The staff is great! But, please talk to your software developers about adding pending transactions to the mobile app. We really shouldn’t have to log in to a web browser just to see pending transactions when you have an app.

  Response from the owner

  Thanks David. We appreciate the feedback and we agree. We have some news coming this fall that we think you will like.

• J

  John James
  5

  I have always had such great experiences with all of the staff at NUFCU but today definitely took the cake ! Unfortunately I am horrible with names but teller M26 was so helpful . I was overdrawn and she was super understanding of my circumstances and she re-embursed the courtesy charges for me!! I was ecstatic and she made my day !! Thankyou so much !!

  Response from the owner

  Thank you for the five-star rating and taking the time to provide your nice comments. We are pleased to hear that M26 (a.k.a. Laura) was able to make your day!

• a

  askforjanice nebraska
  5

  I have been a member for most of my life. Always pleasant and friendly. I get called by my name and that’s important to me. If anyone is looking for a bank I ALWAYS recommend UNFCU!!!!

  Response from the owner

  Thank you Janice. Providing personal and friendly service is important to us. We appreciate the recommendations.

• K

  Karter Ray
  1

  From the president down, this place is a disgrace. Bank elsewhere.

• D

  Dennis Kruger
  5

  It is great to see that their lobby is open again. Always have had great customer service.

  Response from the owner

  Thanks for the 5-star rating. We are so happy to be able to welcome our members back in to our lobbies again.