University of Michigan Credit Union E William St, Ann Arbor

University of Michigan Credit Union Reviews

• J

  Jaxon Rynder
  1

  Worst experience i have an with an auto loan. Whole customer service team was incompetent, unhelpful, rude, and inconsistent.

• M

  Marc H (Marc)
  1

  rather than wasting time having a manager contact me, please spend resources on becoming a proper financial institution. Your communications are poor, your electronic processes are pathetic, your bill payment is poor.

  Response from the owner

  Hello Marc. We would like to have a manager reach out directly over the phone to discuss your one-star experience further and help assist with any questions you may have. If you’re open to that, please email the phone number at which we can best reach you to [email protected] with the subject line “Google Review.” Thank you.

• S

  Salina Vera
  5

  Nothing but positive experiences with UMCU. Gotta love that 10 day grace period for payments and the employees are very kind & helpful!

  Response from the owner

  Hello Salina. Thank you for this positive feedback. We strive to provide high quality service to our members and are glad that has been your experience. We appreciate your membership and kind words. Thank you again.

• N

  Nicholas Mango
  1

  I’m currently sitting in the branch, I’ve been here for 90 minutes, and I’ve been sitting in a chair waiting for an hour (every 30 minutes someone comes to tell me it’ll only be 5 more minutes. This has happened twice now.) edit: I see in your reply you have options for reduced wait time. That certainly would've been helpful to know before I was repeatedly given wildly inaccurate estimates of the wait time! Is there an option on your website that will allow you to offer me a debt consolidation loan for at least the balance of the credit cards you'd like me to close as a stipulation of the loan? You know, so it's possible for me to close the cards as you required? Or are you under the impression that I came to you for a loan that I already had the money for? Imagine my frustration waiting two hours in order for a bank to offer me something that basic arithmetic would tell you is impossible. $4000 will not close credit card accounts with a balance of $6000. The fact that I had to explain that to your employee (who still did not understand) speaks volumes.

  Response from the owner

  Hello Nicholas. We sincerely apologize for the experience you’ve described and for the extended wait time. As an alternative to walking-in, we offer our members the option to schedule in-branch appointments ahead of time so that they do not have to wait for assistance when visiting one of our branch lobbies. You can schedule an appointment here: https://secure2.umcu.org/appointment/UMCU/memberAppointment.aspx Thank you.

• M

  M P
  2

  Much Worse since COVID hit. 2+ weeks to replace a lost credit card is just stupid. Lines at physical locations are much longer.

  Response from the owner

  Hello MP. We sincerely apologize for the experience you’ve described and would like to have a manager reach out directly to discuss this further and assist with any questions you may have. If you’re open to that, please email the phone number at which we can best reach you to [email protected] with the subject line “Google Review.” Thank you.

• K

  Kyle Brown
  1

  Just got off the phone with a rep. Was told relationships with customers mean nothing to them. Okay......

  Response from the owner

  Hello Kyle. We sincerely apologize for the experience you’ve described. This does not reflect the level of customer service we hold ourselves accountable to. We’d like to have a manager reach out directly to discuss this experience further. If you’re open to that, please email the phone number at which we can best reach you to [email protected] with the subject line “Google Review.” Thank you.

• R

  Richard Welch
  5

  I did have an account here, until a "guardian" was appointed to me. She, the "guardian" removed all of "my" money from my account and because of that the account was closed.

• S

  Simon Klossowski
  5

  This community-driven bank should be the first choice for AA. They have been my bank for 4 years now and I have no complaints. They approach people individually and with great care. They listen and respond accordingly, staff is very kind and helpful. Strongly recommend.

• R

  Reynolds Hahamovitch
  1

  The worst, most inefficient, most infuriating institution I have ever come across. Do not start an account here.

  Response from the owner

  Hello Reynolds. We sincerely apologize for the experience you’ve described and would like to have a manager reach out to you directly to discuss this further and help answer any questions you may have. If you’re open to that, please email [email protected] with the subject line “Google Review” with the phone number at which we can best reach you. Thank you.

• M

  Matthew S. Foster
  5

  I'm an incoming freshman at the University of Michigan and I went to the UMCU to open an account. I worked with Brian Lucido; he was really friendly and helpful (which was especially useful since I'm young and I still have a lot to learn when it comes to finances). He even gave me great advice about college life and spending! I look forward to a great relationship with this credit union and I would definitely recommend their service to others!