Universal 1 Credit Union River Park Dr, Dayton

Universal 1 Credit Union Reviews

• k

  karen bradley-anderson
  5

  Bank Tellers helpful and friendly. I have been a customer here for over a decade and can count on them for all my banking services. I have and do recommend them for financial needs.

  Response from the owner

  Thank you very much for the feedback! We appreciate it.

• T

  Tisha Colvin
  5

  Universal 1 Credit Union is a exceptional credit union. I enjoy speaking to the Bankers they are very knowledgeable, hospitable and very helpful

  Response from the owner

  Thank you very much for the feedback! We appreciate it.

• J

  John Moore
  5

  I have been a member of Universal 1 Credit Union for nearly 30 years. I could not be happier with Universal 1. The staff is extremely helpful and provide a wide variety of resources. Their branch sharing agreements make it very easy to access accounts and conduct business throughout the greater Dayton area.

  Response from the owner

  Thank you for the feedback! We appreciate it.

• S

  Shane
  5

  Hello! I am writing a review to touch on the topic of Universal 1's Customer Service! I currently bank with Universal 1 and have been since 2014. Recently I acquired in an auto loan through the River Park location in Dayton, Ohio and one of the representatives who took care of me was Laura! She was very respectful, helpful, and I highly recommend her to anyone interested in any of their services. She was willing to answer any questions I had and made buying a vehicle fun and enjoyable! In my personal loan experience, it was a about an hour before close on a Friday, and it was Labor Day weekend so they weren't open until the following Tuesday, Laura went the extra mile to drive to the Vandalia location (20 min drive) to make sure I was able to get the vehicle loan in time, as Vandalia banking business hours are slightly extended. She reminded me of the Discover Card commercial that says, "We Treat You, Like You'd Treat You" haha. All so I didn't have to wait in anticipation over a 3 day weekend to get my new vehicle! All around, 10/10 Customer Service, would highly recommend Laura from Universal 1 to take care of your loans!

  Response from the owner

  Thank you for the feedback! We appreciate it.

• C

  Chad Banter
  1

  I am a member of U1... I called to get a 10-day payoff quote for Carvana and spoke with Melodie. I called twice and both times she seemed annoyed to help me. She also refused to send me a 10-day payoff or let me pay my car loan off over the phone (she said there was a $5k limit per day). She said that I would need to go to a branch in person... I even reminded her that we are in the middle of a pandemic and she said there is just no way to send information like that through email. It's 2020 and U1 and their representatives still seem baffled by the concept of online banking for payoffs and quotes... Or Melodie was just having a bad day.

  Response from the owner

  Thank you for your message. We take member service very seriously and strive to provide a positive experience for all members. We apologize for your experience and will share this with the appropriate management team. We would like the opportunity to discuss this issue with you, so please provide contact information and we will have a member of our management team reach out. If that is not comfortable for you, please contact our eServices team at 937.225.6800 option -0-.

• L

  LaDawn Skipper
  5

  I’m sooo happy I chose this bank many many years ago. I’ve never had issues with transfers or balances. I have even had charges dropped for going under accidentally in my checking account. I’m always treated fairly and that’s the biggest plus about banking at U1C!! Thank u

  Response from the owner

  Thank you for your feedback and kind words! We appreciate it.

• B

  Big Daddy
  1

  the very worst credit union ive ever been in, i go to alot of different credit unions all over the country, using shared branching. i tried to transfer money from one account to another, they couldnt handle it. i went to a dayair credit union, they took care of me with no problems..

  Response from the owner

  Thank you for your message. We apologize for your experience and will share this with the appropriate management team.

• J

  Justin Moore
  5

  Marsha helped me with turning my card back on when i thought i lost it. It was still in my house so she was able to turn the same card back on! Thank you Marsha!!!!

  Response from the owner

  Thank you for the feedback! We appreciate it.

• S

  Scott Silvis
  4

  Although I have had a couple of issues with a deposit and some account information. U1 were able to understand the situation and showed that they are service oriented and appreciate their members. Unlike a bank, they value you as a person. Thank you.

  Response from the owner

  Mr. Silvis, We apologize for your latest experience with us. We take member service very seriously and strive to provide a positive experience for all members. We would like the opportunity to resolve this issue with you so please provide your contact information and we will have a member of our management team reach out to you. If that is not comfortable for you, please contact our eServices team at 937.225.6800 option -0- and we will be happy to discuss your situation with you.

• L

  Laura Lakin Kraus
  1

  My daughter, Lindsay Rader, got a car loan from U1CU in Vandalia. We referred her there. The title was in her soon to be ex-husband's name. He signed a POA, she had to wait 8 months for the Title. Your CU put it back in her ex-husband's name and he refuses to sign another POA, the tags expire this month.I won't be referring anyone else there. This has been extremely stressful for her and I really am upset that she has been put through the ringer, with, well I wasn't here then. I just started today.

  Response from the owner

  Lara, Thank you for your message. We take member service very seriously and strive to provide a positive experience for all members. We would like the opportunity to resolve this issue with her, so please provide contact information and we will have a member of our management team reach out. If that is not comfortable for you, please contact our eServices team at 937.225.6800 option -0- and we will be happy to discuss the situation.