Unitus Community Credit Union Sw 6th Ave, Portland

Unitus Community Credit Union Reviews

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  e k
  1

  This review is for the Contact Center. They are using a third party company to handle their overflow calls who are pretty useless. I called with a simple fee reversal. The person who answered wasted 15 minutes of my time saying they were researching multiple times before saying she needed to crate a ticket. No one has contacted me or resolved my issue. I tried the chat feature and the session timed out. Although they had my account information did they contact me or follow up. Nope, guess they could not be bothered. Called again today and got outflow contact center again. I had to say 3 times that they created a ticket and could not help me. They put me on hold for a supervisor. Still no response from the real contact center. The people in the Unitus Contact Center are great and helpful, but if you cannot reach them they may as well not exist. This is not the level of member service that I am accustomed to. Who are you becoming Unitus!?!

  Response from the owner

  Hello valued member, we're very sorry to hear this feedback from you and would appreciate the chance to connect you with a member of our staff directly - please send us your full name, email address and preferred phone number in Google message so that we can help. In the future, to avoid any possible overflow calls to our third-party partner during peak hours, we suggest you take advantage of our Virtual Branch with live chat features online with audio or video - whatever your preference may be. You can even make an appointment with them in advance to secure your spot and avoid any wait times. I'll include the link here, and I'll also be sure our Call Center receives this important feedback from you. Many thanks, Marissa F. https://www.unitusccu.com/contact-us/#appointment

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  Phillip Pommier
  5

  We've been with Unitus since it was called Oregon Telco Credit Union. Over the years we've found much better service that with our big national bank. We kept our big national bank for our business, but all our personal banking has been with Unitus for 25-years or more.

  Response from the owner

  Thank you so much for your many decades of membership! We appreciate your family, Phillip. Have a happy holiday, Marissa F.

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  Violet S
  1

  I dislike working with Unitus. Everything seems to be difficult. My mortgage took close to 4 months to refinance without any issues on my end. Today, I come on a Wednesday before 5 PM the and branch is closed. I call customer service and after 15 min call, customer service cannot locate the downtown Portland branch of unitus just with a street address, city and state (??!!!) In the past, I was asking a teller if they have a mortgage rep onsite. She asked me four times in a row "What?" After I enunciate and refrased my question for the 4th time time, she responded with "I don't know". Well how about if you work in customer service you respond with "I'm not sure but let me find out for you/ask my supervisor?", etc.

  Response from the owner

  Hello valued member - thank you for taking the time to provide this feedback for us. For a refinance, we have more requests than ever and we are processing as quickly as possible to ensure our members have the opportunity to lock in a lower rate. Thanks for your patience as we processed your application. We did close our downtown branch at 3:00 p.m. yesterday due to safety precautions with protests in vicinity to our location. It's rare that we have to do this, but is necessary on occasion to keep our members and staff safe. I will absolutely share your comments about your experience with our third-party call support with our management to use for future improvements. If you'd like to connect with a member of our team to make sure you have all the assistance you need at this time, feel free to send me a Google message with your full name, phone number, and email address and we'll be in touch. We want to ensure all of your experiences with us are positive, and we're very sorry to have disappointed you. Thanks again, Marissa F.

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  Heidi Snyder
  5

  Re: Shannon Mosier's Customer Service I would like to acknowledge the excellent care Shannon has provided to me from the beginning of my application for the Platinum Visa through the completion of the process to transfer my balance from an existing Visa at another institution and close that. She was very patient and went the extra mile to answer questions and explain the processes and then to follow up with me to insure all the documents were sent in. Shannon's personalized customer service is not only a great compliment to Unitus but also speaks to her values and of her great caring to help every customer achieve their goal. You are very luck to have such a wonderful loan member.

  Response from the owner

  Hi Heidi - thanks for sharing your member experience working with Shannon on opening your new credit card! We're so happy to provide you with 5-STAR service, always our goal with every interaction. We absolutely love our members (like you!) - thank you for choosing Unitus! - Marissa F

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  Agha Zain
  5

  Unitus is by far the best bank I have ever banked with. I have been with Washington Mutual, Bank of America, some other credit unions, Chase, Capital One, Charles Schwab and more in the past. I love Unitus. I never thought I would ever like a bank (do you love your bank?). Everyone at this location is great. I have always been helped within 5 minutes of entering, and I have been helped beyond when the bank actually closed if I went around closing time to get some urgent things done. Me and my partner have moved almost everything to Unitus (checking, savings, CC, HSA, etc). From very small touches to big ones, Unitus really shows that it cares about its customers first. For example, ever run into a situation where you have to move money from savings to checking more than 6 times a month? If you know what I'm talking about, you know how that can become a headache at almost any bank because of extra fees or losing the savings account. Unitus actually does not allow you transfer more than 6 times from savings to checking electronically so that you are not, as required by law, forced to convert your savings account to a checking account and so that you do not send up paying fines. That's how good Unitus is. When I was with Chase, I learnt about this the very hard way. When we wanted to buy a home, we thought of asking Unitus about our options. We were actually managing some things in our Unitus account in person at the branch when me and my partner decided to see if we could meet a mortgage specialist at that very moment. The very first time we met Jill Wheeler, in that very visit, we were so blown away by Jill's enthusiasm and expertise that we immediately committed to move forward with Unitus Mortgage on the spot. We did not even look for or consider other options. From explaining the full process, to getting paperwork finished and making sure we were aware of what happens at which step, Jill was on top of everything. This was the first time we were buying a home, so naturally we had a million plus one questions. Jill made sure we felt comfortable asking all those questions via email and phone call anytime without setting up an appointment first. Jill also helped us when we ended up with a not-so-good realtor (our own choice, and not related to Unitus). Jill actually jumped into action and helped us negotiate with the sellers of our dream home. We were actually extremely surprised about this, as that wasn't Jill's nor Unitus's job (buyers find their own real estate agent), but Jill carried us all the way through when our own non-Unitus real estate agent failed fully. Jill was extremely empathetic, knowledgeable, professional, a great negotiator and also down to earth. We felt very comfortable having Jill help us get our home. From the day we met Jill to the day we got the keys in our hands was less than 90 days (88 days to be exact). I recommend Jill and Unitus 100%. You will not go wrong with them, whether it's for simple banking powered by decent good human beings or for finding your new home.

  Response from the owner

  Hi Agha! Thank you for trusting Unitus as your preferred credit union during your exciting homebuying journey. We know the experience can be daunting but we're thrilled to provide you with 5-STAR service every step of the way. Jill is wonderful! She is one of our many Unitus Mortgage relationship officers that's here for our members every day. CONGRATS on your new home! And cheers to next chapters as you go into the new year. All the best, Marissa F.

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  Pam Louie
  2

  I wish Unitus was still open on Saturdays! I work grave shifts and like the personal face to face rather than using the terrible updated app. It is not user friendly. What really is upsetting is getting expensive overdraft fees taken out on the same day I make a cash deposit at a closer Co-Op ATM than Unitus. I wanted to talk to a teller that could help me remove the fee. There are so many rules that didn’t exist back in the day when credit unions were preferable to traditional savings and loan banks. I’m just about ready to close all of my accounts with Unitus and go elsewhere after being loyal customer for 10 years.

  Response from the owner

  Hi Pam - so sorry to hear of your frustrations! We'd love the chance to help you and definitely do not want to see you go. While I understand our downtown Plaza branch is your primary location, if you do need branch services on a Saturday in the future, I recommend you visit our Beaverton, Clackamas, Gresham or Mall 205 branches, open 10:00 a.m. - 3:00 p.m. We love assisting members face-to-face as well - always great to put a face to the name. We'd also be happy to discuss setting up Overdraft Protection for you to avoid any unnecessary fees. In fact, let's chat about the fee you recently got and see what we can do about that. Would you be willing to come in and meet with our Plaza branch Manager, Jorjia? I spoke with her today and she'd love to set an appointment with you that works best to discuss what we can do to better your experience. Hope to hear from you soon! Thanks again. - Marissa F.

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  Mark Ryan
  5

  Michelle H. provided excellent customer service with helping us obtain the mortgage on our new house, running multiple calculations with different rates. She is the reason Unitus is my go-to for mortgages and refinances.

  Response from the owner

  Hi, Mark! Thanks so much for your trust in Michelle and the Unitus Mortgage team to walk you through your homebuying journey! It's such an honor to be able to experience this life-defining moment with you. We'll be sure to pass along the kudos to Michelle and the team! Take care. - Laine C.

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  Shanae of Honor
  5

  Wow, I am not even a member, but have a shared branch. I am blown away be the excellent customer service I received by Alex (give that man a raise!🤚), and how I was able to resolve an issue that originated through the shared system. I love my credit union back in CO, but today Unitus definitely has earned a fan. Thanks Alex, I appreciate you and see only good things for you and your future! Great attitude 👍

  Response from the owner

  Hi Shanae! Thank you so much for taking the time to write a review. We’ll be excited to share your feedback with Alex (we agree, he’s a total rockstar). If you ever move out to the PNW, come find us! Until then, come visit us again next time you’re in town. Take care! -Marissa F.

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  Travis Beagley
  5

  They were the only ones who offered me an auto loan I was comfortable with. Gavin in the MLC worked with me a lot and went the extra mile the whole time. Really smooth process and would recommend.

  Response from the owner

  Hey, Travis. This is awesome! We're glad to hear Gavin was able to make this such a pleasant experience for you and provide you with some peace of mind during the loan process. Thank you! -Sam W

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  Dave Green
  5

  I've been a customer for about 5-6 years. I have two boys in college, so between the three of us, we have 6 separate accounts through Unitus, so I bank through Unitus a lot. This credit union has been very easy to work with. Their online banking services make it easy for us to move funds between accounts. They've been very helpful when I've needed to actually go into a branch for help. And, there's been a few times where I've made mistakes transferring funds or paying the university out of the wrong account, and they've been great to work with, even dismissing overdraft charges for me a couple of times (when it was actually my mistake). I have been a customer of large national banks (Wells Fargo, Bank of America, Chase) in the past, and I have never regretted ditching those large banks and banking with Unitus.