United Federal Credit Union - Edison Lakes N Main St, Mishawaka

United Federal Credit Union - Edison Lakes Reviews

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  Nathan Johnson
  5

  I am a member of your bank and the level of service I received from Diana Bryant was second to no one. She made my loan so effortless it was unbelievable. I refinanced three other loans from another bank because of her outstanding service. She was very attentive and it was easily the best customer service I’ve ever received from not just a bank but anywhere I’ve been. Big thank you! Sent from my iPhone

  Response from the owner

  Thank you, Nathan! We'll let Diana know about this fantastic review! We appreciate you being a Member, and taking the time to let us know how we are doing.

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  Antonio Frison
  1

  The bank is great, the representatives at this location are ready to start an argument instead of asking questions...it 9am and I'm sent in a bad mood because all I wanted to do was opt out of a program, Robby decided to assume my needs and started an argument with me. When I was finally able to get my point across all he could say was "oh".....I do not recommend this branch. Drive the extra 2 miles north and see the granger location.

  Response from the owner

  Thank you for your feedback, Antonio. Please know this will be addressed with upper management. We very much appreciate your insight, United is committed to making a seemless, respectful, and enjoyable experience for all of our Members. Please don’t hesitate to reach out to our Member Service Center at (888) 982–1400 or send us an email at [email protected] - thank you.

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  Nick H
  1

  Their recent system upgrade has been a nightmare. I have a business account that I cannot access online or through any of our connected billing systems for a week. This is completely unacceptable as a business customer. #UPDATE# Business response was unhelpful. They say to call in, did that waited on hold for 30 minutes with no answer. Even scheduled a call back and never received it. Asking to discuss banking issues over a FB PM is laughable. You would think business accounts would be handled with more care.

  Response from the owner

  Hi Nick. Access to Business Online Banking is actively being restored to our Members. If you are still unable to login to your account, please send us a private Facebook message or give us a call at (888) 982-1400, and we will have someone work with you directly to answer any of your questions. We apologize that access to your account has taken longer than expected, and understand your frustration. Please know your team at United is here to help!

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  Charles Moberg
  1

  The customer service is stupid and terrible. We were told a document would be overnighted. It was not and now we wait 7-10 days because a perky twenty something didn't check the right box. Called the 888 number to straighten things out. Put on hold over 15 minutes. Operator was impotent and told me she "didn't appreciate my tone." I work in customer service. That's not how it's done. I would never use this company in the future.

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  Mark Valentin
  5

  The people at united Federal CU. Were very helpful in getting me setup with the right checking and savings accounts. When going in to any branch. I am always greeted with a friendly welcome and a smile

  Response from the owner

  Thank you Mark! Our Members are very important to us, we're thrilled to hear you're happy. Thank you for choosing United.

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  Whitney S
  5

  We recently opened a couple of accounts with United Federal Credit Union, the rates were double (nearly triple) of what we were receiving at another local credit union. On top of the incredible rates Denise was extremely accommodating, professional and provided helpful resources for future financial planning. I would highly recommend UFCU and this location.

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  Richard Jameson
  2

  Michael from the call center is the worst person to talk to. He will refuse to help you every step of the way. Talked to his boss Kylie or Katie and had my problem solved in five minutes. This Michael has nothing to do with this branch but his complete lack of customer service hurts the entire company since you have to call the call center you have to talk to them to get anything accomplished

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  alexis waterson
  1

  Every time I have to deal with this bank to make a payment on my auto loan they always give me issues. This is the worst bank I’ve ever had to deal with and all their employees have been rude to me every time I’ve called to get stuff figured out or to pay my bill.

  Response from the owner

  We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our service. We pride ourselves on our high quality customer service. We would like to make things right. We will be reaching out soon and you should get a call from our team to determine how we can provide a solution that makes you smile.

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  Ronald Pierce
  1

  Took out an auto loan with United Federal Credit Union a couple months ago. It’s been a nightmare of an experience. I could never recommend anyone use them

  Response from the owner

  Hi Ronald, thank you for your feedback. We will have a customer service representative reach out to you as soon as possible regarding your loan. We’d love to hear more about your experience so that we can improve. Please feel to reach out to us via email at [email protected].

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  Ryan Gableman
  5

  I've received great customer service and would highly recommend to anyone!