United Federal Credit Union - Corporate Headquarters Hilltop Rd, St Joseph

United Federal Credit Union - Corporate Headquarters Reviews

• P

  Penny Killebrew
  1

  Worst customer service ever experienced in banking. My Account was compromised and branch manager authorized transaction out of my account without my permission or consent nor was I notified of banks action. When I contacted management no assurance was provided to me that my money was safe. In fact the manager told me that he had the discretion to withdraw funds from account without notifying me....no empathy no concern Or due diligence to protect members account....That IS SCARY... also the customer service line will not escalate the issue to a higher level of authority to address concerns and actions of lower management. I would not recommend this credit union to anyone .. obviously your money is not safe there ....Beware they will debit your account without your permission and will not notify you !!!!

  Response from the owner

  Thank you for your feedback, Penny. We take Member feedback seriously and appreciate you sharing your experience. We apologize that your experience was not positive and will ensure that your feedback is shared with the appropriate leadership.

• c

  charles lilly
  2

  I tried to refinance my pickup truck through you guys and you would not do it. I just got a loan from you to buy a camper. So don’t understand why you’ll loan on one item and not on another. Also I tried to get the loan through headquarters and I guess that was my mistake. Cause I got the loan for the camper through my local United federal bank. Maybe I’ll try my local United federal bank at a later time. I left my previous bank for this same reason. I had been with them for 10 plus years and they never would give me a loan. That’s why I switched banks so hopefully I won’t have to change again. I want to be with a bank that wants to help me.

  Response from the owner

  Hi Charles, thank you for your feedback. We'll have a Member Service Manager look into your situation and get back to you with more details. We are glad to have you at United. Please feel free to reach out to us by phone at (888) 982-1400 or by email at [email protected]. Thanks!

• K

  Kelly Farley
  1

  I have been a member for years. I have had several car loans and two HELOC loans. I applied for another HELOC and was initially approved. Then denied because I didn't have enough equity as they would only finance 80% of the home value. When I pointed out that 80% of the home value was much higher than what was owed, I was again told no because they don't go by market value. I then received their value in the mail which was higher than what I had thought the home was worth. I forwarded their value to the loan officer and was approved again only to be told a couple of days later that they could not help me and I would be getting a letter in the mail in a few days. I asked what happened but got no response and never received a letter. I subsequently went to another local credit union and was approved with a .25% lower interest rate so I guess it worked out in my favor - hence the one star.

  Response from the owner

  Thank you for your feedback Kelly. We'll make sure your concerns are heard! Please feel free to reach out to us with more information so that we can look into your situation. You can reach us via phone at (888) 982-1400, or email at [email protected]. Thank you for your years with United.

• J

  Jim Spangenberg
  3

  Not very impressed with my credit union's online banking platform, especially the bill-paying feature. I also received inconsistent information from the help center on this feature. Hopefully it will improve soon. I like being a member of UFCU otherwise.

  Response from the owner

  Hi Jim, thank you for your feedback. We will make sure your comment gets in front of the right people, thank you for choosing United. We're glad to have you.

• a

  adam stewart
  2

  I had a outside loan being deposited into my account, they sent it back, because two of my account #s where switched, so now im playing phone tag and paying on a loan i dont have yet, thanks for nothing.

  Response from the owner

  Hi Smoothbore, we’re sorry to hear you’re frustrated with your loan process. Member security is extremely important to us, when numbers come in incorrectly we want to be extra careful for your safety. We’d love to discuss this in further detail with you. Please reach out at your convenience by phone at (888)982-1400, by email at [email protected], or on our website! Thank you for sharing your feedback!

• K

  Kat S
  5

  I was just getting started building my credit and they were absolutely amazing! They worked with me every step of the way. I would certainly use them again!

  Response from the owner

  We're glad to hear it Kat! Thank you for taking the time to review us on Google.

• D

  Drew Radtke
  1

  They think very highly of themselves and do not listen to their customers. Very disappointed with my last several interactions with them!

• G

  Gil Michelini
  5

  Best place to bank in Michigan's Great Southwest!

  Response from the owner

  Thank you Gil! We appreciate you taking the time to review us on Google.