United Check Cashing N Dupont Hwy, Dover

United Check Cashing Reviews

• L

  LaShelle Thompson
  1

  Had a terrible experience with the “Manager” Traci, or Tracey today when going to this place. I felt absolutely belittled and stigmatized. I had to go to this check cashing place to cash a check mailed from my job. Upon trying to cash my check she states the check is too old. The check date was August 14th and I literally just received it in the mail TWO DAYS AGO. Mind you, just last week this same Traci told me they cash checks up to 30 days. How do you tell me my check is too old when dated AUGUST 14th, 2020? I knew right then and there it wasn’t a case of the check being too old. I was profiled and assumed to be trying to cash a fraudulent check. Once that excuse didn’t fly, she then proceeded to tell me Bank Of America doesn’t verify for them. Bank of America is my place of employment but the check is a Citibank check I received from overpayment while on my maternity leave. I’ve never had a problem with cashing my checks at this business up until my dealings with Traci, who when asked, said she didn’t have access to corporates number or any contact for management over her. I am still extremely disappointed in how I was treated and how the situation was handled. I WILL BE IN CONTACT WITH THEIR CORPORATE OFFICE DURING NORMAL BUSINESS HOURS. To this Traci who so wrongly judged me, I would like you to know I am an educated, college-Degreed, respectable, hard worker, and full time mother. I work hard for everything I have and I would never own a fraudulent check. Traci, I don’t want to, but I am going to pray for you because the world deserves those who are less evil, judgemental, and assuming the worst in people like you. I am also going to pray you lose your job. You don’t deserve to have it if you are that malicious and blatantly lie.

  Response from the owner

  We're sorry you had that experience. Tracey is our most seasoned professional, very mild mannered and not hot headed. I only wish I was as cool headed and professional. She is the manager & really the last person you can talk to for public issues, as we are a small store with only 1.5 employees. I stand behind her completely and the financial decisions she must make, some of which are tough and may not please every customer every time. Your check was probably perfectly fine. However, at this point in time, without her, I am sure our store would be out of business cashing the amount of bad checks floating out there, with the huge spike in criminal activity since the Covid shut downs, the big city looting & violence, and the mass hatred against police, and how it has dismantled a lot of law & authority. Another store has shut down temporarily and is struggling to survive with its reopen. It may not survive with the poor decisions the prior management made. Tracey has made the Dover store thrive in this horrible economy. And she has been doing it all by herself these past few months! That is a testament of the masses in favor of Tracey. She is not evil, malicious, a liar, or any of those ugly names. She just didn't cash a check. It was a judgment call. That's all. It was not personal, and we are sorry we could not cash that particular check for you.

• B

  Brandy Mullen
  1

  I went there yesterday and the lady was asking me a BUNCH of questions about my check just because it was a large amount and said she didn't feel comfortable cashing the check like seriously!?!?!?! You're a check cashing place!!!!! I'm assuming she thought it was fake, but I went to the police station and they confirmed it was in fact real and also to my bank! I will NEVER go there again. A friend of mine also had a problem there being accused her check was fake so she went to another place instead and they cashed it for her. Don't work somewhere if you can't even tell the difference between a real and a fake check!!!!

  Response from the owner

  We're sorry about your experience. We usually call the maker to verify whether or not the check is real. We will look into this to make sure we did everything we could before sending you away. Many times we find the check was not real. A bank may cash it if you're in good standing with them and have excess funds, then after deposited, the check comes back bounced, and so the customer now owes the bank, after their account was wiped out. Our apologies again...... After speaking with my employees they believe the check was definitely fake. Also, the police typically don't verify checks as they don't have the systems required to do this, and they would need a subpoena to actually be allowed to speak with a bank about other people's business. So they may have instead given you their best opinion. However, you may stop by again to United Check Cashing to see what we can do. There's a chance we may have saved you from a lot of headache and/or possible arrest.

• M

  Morgan Massive
  1

  I've never had any major issues with this place but today 9/14/19 I went to cash my paycheck.. The door, Google, website, all say Saturdays closing time is 4:00pm. Why did I come here at 3:27 and the door is locked.. A customer on the store kept turning around looking at me. I called atleast 10X back to back.. They answered #7 "hold please" Phone call #8 (picks up phone and places is down) "voices in background" Phone call #9 Hangs up.. Phone call #10 No longer answered.. I left the parking lot at 3:52pm. 9/14/19

  Response from the owner

  We apologize. We had computer issues and we did not handle it the best way. We tried to help the existing customers in the lobby while locking the door to prevent having to turn around any more. We will be back open Monday. Sorry for the inconvenience.

• R

  Rosangel Pena
  5

  Como to United check cashing the one stop shop! Pay your bills, load credit cards, atm, cash your checks, send and receive money.. Friendly service.

• D

  Duane Dismuke
  4

  I like them been nothing but friendly to me and the women are cute too lmao

• P

  Patricia Frazier
  5

  Everytime I visit, I always receive expedient professional care..... nice courteous smiling staff!!

  Response from the owner

  Thank you, we try!

• M

  Marsha Johnson
  1

  Horrible the agent was on the phone with a friend had me waiting five minutes even though no else was in the store. She threw the money done and her back was to me before I even picked my cash up. Not even a word of greeting

• C

  CECE CROCK
  4

  Caleb Evans, pretty easy for us costumers but uhh that’s mom

• h

  howru
  5

  The ladies that work there are super friendly!! I would highly recommend this place.

• D

  Dayna Manning
  5

  Always friendly remembers not only names but faces very personable