Umpqua Bank E St, Marysville

Umpqua Bank Reviews

• H

  Hattie Sutton
  5

  Always friendly. I personally haven’t had any issues. They recently updated their ATM so they offer different bills which is excellent. Online banking works just fine. They don’t have that “big bank” feel so that’s nice.

  Response from the owner

  Hattie Sutton, thank you for the review. We appreciate you taking the time to share your experience. We look forward to continuing to service your banking needs.

• J

  Jessica Hodges
  5

  I have been with Umpqua for about 14 years now. They are caring and protect your privacy unequivocally. The staff is like family to me and I love my girl Sabrina!

  Response from the owner

  Jessica H., thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to serve your banking needs. Have a great day!

• J

  Jim's spot
  1

  Places a scam sends you on a run around to get your money back and horrible customer service

  Response from the owner

  Jim’s Spot, We’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and we apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please do not hesitate to reach out at 866-486-7782, via live chat at https://www.umpquabank.com/contact-us/, or send a secure message via online banking and we would be happy to assist.

• C

  Cyco Eva
  5

  Umpqua is an upscale bank with lots of complimentary amenities. They excel in customer service. I highly recommend Hattie at the Marysville, CA location. She was so polite and professional, she answered all my questions so I didn't feel rushed. I initially went inside this bank to inquire about obtaining a secure card. I was so impressed with their customer service that I opened a checking acct., savings acct., and I deposited cash onto a brand new secure card. I will recommend this bank to all my friends and family. Thank you Umpqua for restoring my faith in customer service at financial institutions. Sincerely - Cyco Eva

• A

  Amanpreet Dhillon
  1

  All the employees are taking full advantage of corona virus here because they are too lazy to work. Dealing with their attitude for 4 months now. No more I will take my banking needs somewhere else.

  Response from the owner

  Hi Amanpreet Dhillon. We are sorry you thought the employees were being lazy.Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• D

  Dee Kaur
  5

  All the staff is excellent and very nice

  Response from the owner

  Hi Dee! Thank you so much for review! We are please to provide you with excellent customer service!

• T

  Tyler Ann Sands aka Sister Gramps
  3

  Friendly and knowledgeable staff, parking lot and easy to see off hwy.