Umpqua Bank S Hwy, Bend

Umpqua Bank Reviews

• G

  Gerri Kroencke
  5

  I absolutely love this bank. I have never have had a single problem with them. So, to say I'm unhappy about the events to come is a major understatement. When the branch I was with went to 1rst Community I had problems with them, A LOT of problems so I decided to come back and here we go again. I really wish you would stay the way it is. Looks like I'm on the hunt for a new bank.

  Response from the owner

  Hello Gerri! I am very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and I apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please respond to this message, give us a call at the number below, or stop inside your local Umpqua store.

• A

  A J
  5

  The lady I talked to on the phone was so kind and helpful. She took time to answer all my questions about opening a checking/savings account in detail. I've been needing to switch banks, and I thought I was calling a credit union (in the moment, I was confused on which bank I was calling). But despite the fact, I was shopping for a "credit union", the lady I was speaking with still answered all my questions thoroughly, as if I was one of their potential customers. It makes me want to switch to their bank. Plus, I also liked that I got to speak w/ a local banker than being routed to their call center.

  Response from the owner

  Thanks for the review, AJ! We appreciate you taking the time to leave this review. If you have any further questions, please reach out to us. We look forward to possibly speaking with you further about opening an account.

• C

  Chad West
  1

  The absolute worst bank. They answer every phone call with the "Worlds Greatest Bank" complete joke! Janice the manager at the branch is not fit for a customer service position especially in management. DON`T OPEN an ACCOUNT with them.

  Response from the owner

  Chad, we’re very sorry to hear you aren’t happy with the service you received. If you would like to elaborate on your concerns so we can research the situation for you, please consider reaching out at https://www.umpquabank.com/contact-us/ and we'd be more than happy to help.

• J

  John Dennis
  1

  Tried to open an account with another person for a business partnership. Have had some fraud issues so informed associate of these issues and provided drivers license and passport as identification. Was told this was adequate. Wrote check on my personal checking account to open this account. Get a call later that they need more documentation. Ponder the situation, decide I'm willing to report federal trade commission report# and police department case# but I see no need to provide more than that. The account was opened with a balance from my check. They want copies of the fraud reporting but I am not listed in the account so they are unwilling to return my funds. Un-f-ing believable.

• K

  Kit Mann
  5

  Great place. Transferred all of my accounts from Wells Fargo. This is 10x better. Nice people. Fast service. Low fees.

  Response from the owner

  Hi Kit! At Umpqua Bank we take pride in our customer service, and we are happy to hear that you had a pleasant experience. Thank you for the review!

• D

  Dimitri Horning
  5

  The staff are incredibly friendly and helpful. Numerous fee-free ATMs in the area. This location is open on Saturdays.

• R

  Rhina Banawa
  1

  Who know Mr. Kris Wilson in this bank? And Mr. Andy Powell, Thank you for answering me.

• D

  Danny Dark
  5

  Finally a bank with a small town approach. I am not just another number to these guys. I switched to them last year and never have regretted it.

• L

  Love Ituriaga
  1

  Hi there can i ask a question if you have really employee named andy powell? Thanks

• R

  R Stroud
  5

  I made an inquiry via phone and the lady who assisted me was extremely helpful and patient with my many questions. Thank you for having great customer service for those who phone in.