Umpqua Bank G St, Arcata

Umpqua Bank Reviews

• C

  Carol Nelson
  1

  I have never been treated like such a non-person as I was today at Umpqua Bank in Arcata. Not interested in customer service at all. More like 'how dare you walk into our bank without an appointment'. Thank goodness we have a REAL community bank in Redwood Capital Bank!

• A

  Aiden Tims
  1

  Worst bank ever took 4 months to get a new card!!!!! They should be shut down this is outrageous!!! 😡😡😡😡😡😡 WHAT EVER YOU DO DONT GO HERE!!!!!! 😡😡😡😡😡😡

  Response from the owner

  Hi Aiden, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• J

  Jayce Walker
  5

  I have 2 business accounts here, great friendly service on a first name basis with much clearer and better organized statements than any bank I've used. They are networked with a solid payroll company and helped me get my payroll handled efficiently and hassle free. I prefer to use a regional bank that doesn't invest in derivatives (or pipelines or set up phony accounts) like the big national banks do and have done. I prefer a more local community conscious approach to banking. I did my research on regional banks and how they operate, how safe etc. Umpqua came out on top...and my day to day experience with them has been a great!

• L

  Lillith Blume
  1

  Curently is requiring people to take their mask off in store. Multiple employees are not wearing face mask. I genuinely use to love this branch which is why i went in to do banking however. Employee noted drs note for why face mask is not on however they weren’t practicing any safe social practices

  Response from the owner

  Hi Lillith Blume. At Umpqua Bank, we take pride in our customer service. We are sorry you thought the social practices were not safe. We are trying to abide by health regulations during these difficult time. Thank you for visiting us in Arcata, hope to see you again soon!

• F

  Frisco Wave Sound Lab
  1

  One of the worst run banks I’ve ever used

  Response from the owner

  Hello, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/ so that we may take an official review. Have a great rest of your day!

• P

  Patrick Rex
  1

  Very disappointed in this bank. My daughter had an account through the Learn 2 Earn program at school. I opened the statements from time to time just to check the interest being added, but otherwise she didn't use the account, was just letting the money build up she put in 3 years ago. I decided to open a statement today and found ALL the money was gone. When I called it was because she hadn't been using the account enough and the state took the money. We never saw a letter saying "immediate action required", or more importantly a PHONE CALL to your customer!! This was a 10 yr olds account and rather then making a solid attempt to reach your customer, you let the state take the child's money. I don't have a personal account with them, only my daughter did, but I will now never use them nor recommend anyone does after the poor attempt, well no attempt really, that they made to resolve the issue and just let the state take her savings, shame on you guys!

• q

  queen Sugar
  5

  Manager AJ is always quick to find a solution if you have a problem all the associates are friendly and welcoming.

• K

  Kyleigh b
  5

  Everyone working was great. I appreciate the amazing customer service. 😺