Umpqua Bank E Mcandrews Rd, Medford

Umpqua Bank Reviews

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  Trademark Tek
  1

  This is the first negative review I have ever written. I will never recommend doing business with this bank! Ever! Today I was denied access to my bank account because I couldn't remember one of the security questions which was "what month and year did you open the account". I knew what year it was but couldn't remember the month so while I was waiting to speak to a manager, I found out when I opened the account and provided it to the manager when she answered but was told since I wasn't able to immediately answer the question to the associate I was originally speaking to on the same call that I would have to go in to a branch or register for online banking. I tried registering for online banking and it said "unauthorized to access this resource". A bank in this country CANNOT deny an owner of a bank account access but illegally did so today to me.

  Response from the owner

  Hello Sheana, we are so sorry for the experience you had when you spoke to our Customer Resource Center agent. The security of your account and all accounts at Umpqua Bank is of top priority. We have taken this review as feedback so that it can be assessed by our management and quality departments. Because this is an issue of the security of your account, we will need you to visit any local branch where they can not only assist with this verification issue, but also assist you into online banking. Thank you for your review as it is only through customer like you that we can work to make good on our promise of “Together for better”

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  Timothy McMullen
  1

  Calling and no one to talk with, give me a break!! Plenty of options, not even 1 to ask a simple question. However a recorded message of a 13 minute wait, oh by the way a supervisor, will listen to my call!! If this going to be the way, you treat me, I will have nothing to do with your bank! Your a small company, you will never grow, with your attitude!

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  Tashina The Green
  5

  Great customer service! I can't recommend this place enough. Consider banking there if you want integrity and nice service.

  Response from the owner

  Hi Tashina The Green At Umpqua Bank, we take pride in our customer service. Thank you for visiting us in Medford, hope to see you again soon! We appreciate your review and thank you for banking with us!

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  Sean S
  5

  They know me by name and they have cookies for you while you wait wait