Umpqua Bank E 4th Plain Blvd, Vancouver

Umpqua Bank Reviews

• A

  Andrew Keuscher
  1

  Extremely unhappy with customer service, had to stand outside the locked front door for 20 minutes before someone would let me in. then the clerk was very disrespectful in telling me I could not cash a check a day early like I've done a thousand times, I understand the protocol but the tone was completely uncalled for.. especially when I had been sincere and understanding the whole time...

  Response from the owner

  Andrew, We’re very sorry to hear about the experience you had at the Vancouver, WA location while trying to cash a check that was one day earlier than the date written on the check. The disrespectful manner held when letting you know that teller would not cash the check for you is absolutely not okay. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. We have submitted a formal complaint on your behalf, and we are sure that these kind of complaints are helping to combat the inappropriate behavior of the local tellers. We thank you for your time and for letting us know about this situation!

• D

  Don Schoenbeck
  1

  They should just close this branch.

  Response from the owner

  Thank you for your review. If you would like to elaborate on your concerns, please consider reaching out to us at 866-486-7782. Have a great day!

• J

  Jamey Collins
  5

  I have been banking with UMPQUA since it was Sterling Bank. I have had nothing but a very positive experience and an exceptional relationship with this bank. I feel like I am always treated like royalty at this bank and they have constantly gone out of their way for me to make sure they have what I need. Hailey, Michelle, and Heather are amazing employees and are always so friendly and helpful. And of course, Rosie who has been the manager of this branch for decades, is absolutely a top-notch professional in everything she does. I am at this branch at least once or twice a week and plan to be as long as my place of employment is still open. You guys are the best! Jamey T. Collins (Sellberg's Tavern Inc.)

• A

  AJ Money
  4

  Employees, are very polite, humble and helpful. They asked if I needed help rather than me asking them for help to setup app and online banking.....I thought that was great because I was not going to ask. Also, I felt welcomed.

• K

  Kristina Wray
  1

  Customer Service has gone way down hill. Had to call to get someone at the drive thru people waiting over 25 minutes... Took my mortgage and taking my banking elsewhere. 2.8 rating. I know why. Go elsewhere for your banking needs.

• K

  Kenneth Flaming
  3

  I've come here for years now. And they have some new girl. Whose kinda short with me. Maybe she's just having a bad day...