Umpqua Bank W Rose St, Walla Walla

Umpqua Bank Reviews

• B

  Bill Patterson
  1

  Worst bank I have ever been associated with. They stole $65.75 from my account. They offered to help but never did so they get away with it. I went back on my account over 9 months and still was missing the sum. I have to move to another bank. But I want to give them a zero. Now the last two months they have taken out $5 maintenance fees. Fees for what maintenance? I quit using the account!!!!

  Response from the owner

  Hi Bill, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• T

  Tom Bennett
  1

  This bank is so relentlessly disappointing I have had to close out and go to Banner Bank. All this talk of "World's Greatest Bank" rings completely hollow when compared to CapitalOne or even Chase. They have few resources, never open, 16 minute wait times for phone help, and over EIGHT WEEKS to get a replacement debit card for my business. That's a deal breaker. It's a total mess if you're a small business customer. Look elsewhere.

  Response from the owner

  Hello Tom B. Thank you for taking the time to leave a review. We apologize for the wait time for our phone lines. As this is a busy time of year for financial institutions, we are taking steps to prevent the hold times you experience, as best as we can. We apologize that we were unable to meet your expectations. Thank you again for the review, as it is only with these reviews that we can learn and grow, as a company.

• a

  april palmer
  5

  I absolutely adore this bank! They really are the world greatest bank. They have helped me so much with my small business. They have great policies. Compared to other banks, that have so many regulations and policies that make banking almost impossible. Umpqua has a great staff, I have really loved the atmosphere that they give off In both locations CP and Walla Walla. I really do miss them being open on Saturdays that was a real convenience for me, but none the less the staff has always been able to help me. At both locations I am able to do my banking "quick and easy" and always I'm greeted with a friendly face. Any one looking for "painless banking" would appreciate and love this bank.

• K

  Karl Wooster
  5

  I used to go to the branch in College Place, but that became less convenient for me when this one opened. Also, most of the staff from CP have moved to this office and their replacements have not been as friendly or helpful. Have had all around great experiences with all of my banking needs at this branch.

• A

  Aliyilya
  5

  They have an attitude of gratitude! So Sweet! So helpful! So friendly!!

• A

  Angie Pauley
  4

  Only thing is the hours are wrong on here... they don't open until 9