Umpqua Bank Sw Veterans Way, Redmond

Umpqua Bank Reviews

• S

  Sue Whitacre
  5

  Very pleasant staff, the "old fashioned" type of banking experience. You can actually come in , sit down and conduct your banking transactions. Not at all like other banking institutions where customers are herded thru as quickly as possible, like cattle. I would go as far as to say Umpqua Bank has more of an upscale feel to it, a somewhat slower pace and caters to an older customer base (i.e., not twenty-somethings). But by no means are they technologically behind the times.

• R

  Ron Rock
  5

  Switching to Umpqua has been one of the best decisions, ever!! The staff quickly become almost like family, the coffee is great, and the service is second to none. Is it silly to look forward to going to the bank??? Nope!

• D

  Danny Dark
  4

  Great bank, make me feel like I am their most important customer and I assure I am not! The only thing I wish were better is when I call customer service, I always wait for a very long time to actually speak with someone. They need to hire more people for this service.

• M

  Marco Mazariegos
  1

  Size of operation severely affects ability to accommodate customers properly.

  Response from the owner

  Hi Marco, thank you for taking the time to provide this feedback. We’re always looking for ways to improve our services. Your message has been forwarded to our feedback and management teams so that they may review it appropriately. If there’s anything we can assist with in the meantime, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

• J

  Jessica Heitman
  2

  Have been going to this branch since 2010. One of their newer tellers is horrible. She barely knows how to properly serve the public and doesn’t even seem to know the bank’s real account rules but she never asks a superior to verify if the information she is espousing is correct or not.

• r

  richard yozamp
  5

  Angie really help me in a pinch today. Great customer service!