Umpqua Bank Davis St, Vacaville

Umpqua Bank Reviews

• R

  Robert R
  5

  I have been banking here for 5 years and LIz and Emily have been awesome to work with. Very professional. Last week a loud mouth customer who took issues with wearing a mask threw a massive tantrum in the office about the delay, and Liz handled it quite professionally. The mark of good character is how customers are treated, even when they are out of control. Good job Liz and Emily. A very professional setup.

  Response from the owner

  Hello Robert, At Umpqua Bank, we continue to take every precaution to keep our customers and associates healthy while we work within quickly changing local guidelines around reopening. At Umpqua Bank, we take pride in our customer service. We appreciate you taking the time to provide feedback on the experience you had at our local store in Vacaville. Thank you for banking with us!

• S

  Susan Vargas
  5

  I have been working with Liz the last several years for all of my banking needs. When my mother passed away recently she was so professional and courteous. Her knowledge proved to be invaluable when working with my mom's estate accounts. She also just assisted me with a HELOC and she made the process seamless and very timely. Thank you Liz for all of your help you are a true consumate banker.

  Response from the owner

  Hello Susan, Thank you so much for taking the time to let us know we satisfied your service requests. We strive to treat every customer with utmost respect and handle each issue as if it were our own. Thank you for banking with us!

• E

  Elaine Cloutier
  1

  Umpqua bank has always had exceptional service until recently. Since Covid 19, their local branch has been open only by appointment. This is absolutely ridiculous, since EVERY OTHER bank is open to the public with a mask. They are also shut down at lunch time, when most people are trying to do their banking. On top of having to make an appointment, they do not answer their phones during regular business hours either. So how is one supposed to make an appointment, if you cannot reach them by phone? If I could give 0 stars, I would.

  Response from the owner

  Elaine, we are very sorry for the experience you have had with our local store and contact center. Due to COVID-19, we are currently requiring appointments to visit any of our store locations. If your store has a drive-thru option, that can be still be utilized as before. Some locations do not have enough staffing available to remain open during lunch hours, and for that, we are very sorry. Please also accept our apology for the phone wait times. We are answering all calls in the order they are received, as quickly as we can. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations, but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• H

  Hailey Doyle
  5

  I love Umpqua! The staff not only know me by name but learn to know more about me during our interactions making the whole experience very personal. They are helpful, efficient, and even over the phone, are always able to help me with my requests.

  Response from the owner

  Hello Hailey, Thank you for your kind words and review! Thank you for visiting us in Vacaville, hope to see you again soon!

• S

  Shannon Harris
  1

  Horrible service. Rude, long waits and no communication between company and customers NOR between different employees within the same company. They all cite different rules or company policies that contradict another employee and simply insist the other employee was wrong. Gave them a few years. Canceling my account now. This is ridiculous. Save yourself. Choose any other bank.

  Response from the owner

  Hi Shannon Harris, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• B

  BarrY K
  1

  Emily is fantastic. Her Manager Liz is loud, rude and inconsiderate of customers and others. Shame on Umpqua for allowing this type of behavior from a Manager.

  Response from the owner

  Hi Barry, We’re very sorry to hear about the experience you had at our Vacaville branch. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• R

  R. Allen
  5

  I just love this place! I opened up my first account here with Mr.Joel and he was excellent, the nice ladies upfront offered me coffee too and even taught me a little bit of Umpquas' history! Over all just a wonderful experience, one thing I hate though, even if it is for security reasons, is they have to personally buzz you in through the doors. Gets a little obnoxious but it very well may be worth it! :) 10/10 A++ Bank!

• D

  Darin Dias
  5

  A super nice lady helped me at this branch today. I love Umpqua. Thank you for being the best bank I've ever banked at in my personal and business career.