Umpqua Bank Mohawk Blvd, Springfield

Umpqua Bank Reviews

• K

  Kathy Walker
  2

  It took almost a half hour just to cash a simple $12.50 check, written on one of their own bank accounts...I was the only one in line, yet it took almost 10 minutes to get to the window. Meanwhile, the guy at the next window was trying to pay something off, but they didn't have the right person there to take the payment...I won't be going there to bank anytime soon.

  Response from the owner

  Kathy, We’re very sorry to hear about the experience you had in the Springfield store with waiting so long to get your check cashed. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. We are reporting this situation about your long wait and the other customer not getting assisted properly with a loan payoff as well. By becoming aware of these issues is how we can get them fixed as soon as possible. We thank you for your time!

• M

  Matthew Griner
  5

  Top notch! The bank manager was very helpful one day when I went in there. Nice lady! Easy access.

• S

  S Aurora
  1

  Worst service ever. Went in to open large savings account and they had an attitude as it was end of day. But they still had an hour. Wanted to schedule next week. Will never bank there now.

  Response from the owner

  S Aurora, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• K

  Kevin Barr
  2

  Have been with ump for 8 or 9 years now. Friendly staff except for down town Tacoma store. Have had their ATMs refuse to let me make cash deposits 3 times now. Once in Tacoma down town, once at 48th Street and once in Spokane.??? They bought up Sterling bank and there were branches everywhere for a time but then they closed a lot of them and their harder to find now. Their telephone banking used to be fairly prompt but now I wait 20 minutes for someone to pick up. I transfer cash to another ump member monthly and the only way to do it is in person. Somehow my savings acct got below their minimum and they just closed it. No call, no "hey, want to keep it open" just closed it. I think they just grew to fast, gave too much away, bought too much too soon and now they're shrinking back to maintain costs. They were the world's greatest bank for a little bit but, not now.

• R

  Rod Dunlap
  5

  Great place to bank, we use them for everything.

  Response from the owner

  Hello Rod, thank you for leaving a 5-star review for our Springfield, OR location! We look forward to serving you again soon!

• C

  Chad Chadson
  1

  An Umpqua customer of over 20 years wrote me a check for helping him fix his deck. This Bank charged me 4% just to cash it... Avoid!

  Response from the owner

  Hi Chad, we sincerely apologize bout our non-customer check cashing fee. We wanted to let you know that you did not have to cash the check drawn off of Umpqua Bank at an Umpqua Bank. We would love to try and make this fee smaller, so we will need to provide feedback about it. Please provide us an email address by going to www.umpquqabank.com/contact-us/.

• E

  E C
  1

  Came here to cash a check issued by Umpqua. I don’t have a bank account, so when I get checks I just go to whatever bank they were issued from- I’ve never been charged a fee, and I’ve been cashing checks like this for a long time. I was surprised when Umpqua charged me $6 to cash one of THEIR checks. When I expressed my surprise, the clerk assured me that “every bank” charges for checks if you don’t have an account. That’s not true, and I could’ve paid half the price to go down to Fred Meyer or literally any other check cashing place.

• J

  Jesse Smith
  4

  Banking as usual. Not sure what the lady in front of me was doing but three cars in each of the other two lines came and went before I got to speaker . Not sure that was bank though.

  Response from the owner

  Hello Jesse, we appreciate the 4-star review! We apologize that the drive thru line you went through was slower than the other two lanes. We hope the next time you go through that you do not have to wait. Have a wonderful day!

• D

  Dave Ferguson
  1

  Lame AND smug, now how much would you pay? If you're hoping for a small friendly local bank, forget it. The worst, just the worst. Non-existent customer service, even simple transactions online are done at glacial speed, indifferent attitudes, etc. Bank elswhere. OCCU and Selco offer far better banking experiences.

• R

  Rachel Courtright
  5

  They have been so helpful to me and Jamie specifically has been the sweetest person ever. They are so willing to help through whatever issue you are having and I appreciate her and everyone else greatly.