Umpqua Bank E 10th St, Medford

Umpqua Bank Reviews

• R

  Rob Underwood
  1

  Drove 20 miles into town to go to the drive-thru and it's not open like the hours say.

  Response from the owner

  Rob Underwood, we apologize for the incorrect hours listed. We appreciate you bringing this to our attention and have forwarded this to the appropriate individuals, for review.

• J

  Jim Willeford
  1

  One will not find better folks. However, the service by phone has been horrendous most of this past year. I have spent 2 hours+ just today to make a simple inquiry. The first call said the wait time was 5 minutes. I waited almost 45 and never received a pick up. I understand many of the difficulties, between covid and the tragic fires. But I am becoming impatient. I miss my friends at the bank and I truly do need to know why I am locked out of even your automated systems.

  Response from the owner

  Hello Jim, We want you to know we value the time of our customers and are working diligently toward a resolution for our recent wait times. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• T

  Thomas Ward
  5

  Shannon was awesome! We got our home loan with her & she went to bat for us to help us get the best interest rate, followed through with all processes of the loan until it was completed. We also appreciate her professionalism & knowledgeable way she handled all transactions.

• M

  Michaela G
  1

  The employees are mostly nice but don’t come here unless you have literally all day to spend because they are very very slow.

  Response from the owner

  Hi Michaela G., thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• T

  Taryn N
  1

  Drive thru not open....been long enough - update your covid hours on google. I don’t need to go to the bank farthest from me hoping to get a slightly earlier open time from the rest of them, only to find you’re not following your posted google hours (which by the way are what the papers on the door to your establishment still say...). AND I can’t see someone without an appointment??? How are people closing on their mortgages??

  Response from the owner

  Hello Taryn, We’re very sorry to hear about the experience you had at our Medford locations regarding posted store hours. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. We are truly sorry if you didn’t get the chance to experience that for yourself. At Umpqua Bank, we continue to take every precaution to keep our customers and associates healthy while we work within quickly changing local guidelines around reopening. Many of our stores will continue to require appointment scheduling for lobby visits while no appointment is required at drive-up locations. To schedule an appointment, you may contact your local store at 541-773-6661 or utilize the link below to schedule either a 10-minute teller appointment or 30-minute lobby appointment as needed. https://outlook.office365.com/owa/calendar/[email protected]/bookings/ Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them Your feedback regarding posted store hours has been forwarded to the appropriate individuals to review.

• L

  Lahna Graham
  5

  I love this branch and all the ladies!

  Response from the owner

  Thanks for the review, Lahna!

• D

  Davena Morris
  1

  HORRIBLE CUSTOMER SERVICE IN MEDFORD. TOO MANY FEES. SAVE YOUSELF AND YOUR MONEY, DO NOT USE UMPQUA BANK!

  Response from the owner

  Hi Davena, We’re very sorry to hear about the experience you had at our Medford location. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If there is anything at all we can do to rectify the situation for you, please do not hesitate to let us know.

• J

  John Meza
  5

  The staff is responsive and caring during puzzling bank situations, mainly I'm just shouting out Jessica for being on top of it!

• J

  John Paul Valdez
  5

  It has same if not better options as my bank in Texas does. They where extremely helpful and courteous.

• L

  Landon Strine
  3

  Pretty good branch, I've had an okay time here