Umpqua Bank Main St, Red Bluff

Umpqua Bank Reviews

• D

  Deena Stanley
  5

  I have the pleasurable opportunity of being part of the staff at Umpqua Bank in Red Bluff ! Chris and Trish were the best leaders I could hope for! I have worked at other banks and found that Umpqua Bank had a more caring precise commitment to their customers as well as their staff! Due to personal injury I no longer work with them. But with my personal banking and working experience I would highly recommend Umpqua Bank in Red Bluff and Redding for your business and personal needs. Every bank has their challenges especially in these trying times. I choose to keep my money locally and bank with a local companies. If you have an issue or inquiry somebody locally will handle it . I wanted to share my review of this company not only as a customer but as a past employee.

  Response from the owner

  Deena, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• a

  ashley fox
  1

  It is regrettable to say that after over 20 years I will be closing all accounts with Umpqua Bank. They have lost the small town wholesomeness and no longer provide the quality and protection of my funds. Umpqua bank staff have passed the blame to their fraud department and could not fully fix the problems they created based on their misleading information. My account has been compromised by hacking over a dozen times in the past 20 years of being a customer of Umpqua's. Their fraud department is weak, unfortunately their customer service in caring for their customers after an account hack is even weaker. It should NEVER take nearly 2 weeks + for a bank to refund MY hard earned money during a fraud dispute where clearly I was not in 3 different states at once. It is completely unethical to make a customer go without their funds and jump through hoops to get their income back.   Unfortunately I had no choice but to  to dissolve my account with Umpqua. I left it open for an additional month to receive deposits until I could merge accounts to a trustworthy and secure bank, I specifically requested that no debits were be taken from my account, after Umpqua assured that it wouldn't allow anything but deposits, this ended up being a lie as I now have multiple debit transactions on my account along with overdraft fees. I went into the Red Bluff CA branch and spoke with Mandy who notified me that ONLY debit card transactions were stopped, not ACH payments. But Umpqua took zero accountability saying that I had spoken to their fraud department not them,  so essentially their hands were "clean". I requested that the overdraft fees be removed and the payments that went through were to be stopped as they were not supposed to go through due to the account (per Umpqua) was inactive to debits. They told me they would only correct one of their errors, the other financial burden was on me. When I requested to withdraw the remainder of my funds to deposit into my new bank,  Umpqua refused to give me the funds from my checking account in cash. The teller at Umpqua asked me why I was pulling MY money out, then proceeded to ask me what I will be doing with MY money. I find this extremely invasive of my financial privacy as it is no one's business where my money goes.  She would not proceed with the transaction until I gave her reasoning that was sufficient to her. This is a violating breech of my privacy and completely unethical of any financial institution to withhold personal funds from the account holder until they feel its acceptable. She then refused to provide my funds in cash and would only provide me with a cashiers check. I am thankful I am just a single mom working several jobs trying to feed my children and not an investor who places trust in Umpqua for my best interest as they have completely failed me as a small consumer.

  Response from the owner

  Ashley, We’re very sorry to hear about the negative experience you’ve had. Ideally, we would like all your interactions with us to be positive ones, and back up our reputation as having excellent customer service. We only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. We are truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• C

  Cody Marshall
  5

  I've been with Umpqua for many years now, even dating back to when it was Tehama Bank. The staff in the branch are always friendly and professional and greet you by name when you come in. They offer a wide range of products to help with your individual or business needs, and go above and beyond to help you get what your looking for. The online app is great and easy to use and comes in handy for me with either the personal or business version.

• S

  Sissy Love
  4

  Love my bank... been with them for about 25 years (back when they were Tehama County Bank). Seems like their hiring protocols are top notch as every person I've dealt with has been knowledgeable and helpful. Would have given 5 stars if they were open at least part day on Saturdays and if they would offer extended hrs during the workweek.

• R

  Russ Jedinak
  5

  This is not your chain bank, from the moment you walk into in you feel like family. Whether your getting change to making a deposit or borrowing money for that first home, this is our community bank. All the amenities of a big bank, except the lines are short and there coffee is good.

• b

  bridgette barrett
  3

  I feel that they should be open half day on Saturdays like Wells Fargo and extend hours from 5:00 pm until 5:30 pm. to accommodate those who who get off work at 5:00 . that would give them a 4 or 5 star rating.

• e

  elais khoury
  2

  The people in the branch are nice and helpful but they have the worst online and mobile banking I've ever seen. Trying to set up online banking and it gives me a code to access then it says the code is wrong even though it was copy and pasted and double checked visually. So I call the 800 number and the estimated wait was 2 minutes... 10 minutes of waiting later they hung up on me before I was able to speak to anyone. Garbage. Just garbage.

• D

  Danielle Lucas
  5

  Awesome bank. Friendly and fast staff.