Umpqua Bank Ne 134th St, Vancouver

Umpqua Bank Reviews

• J

  Jennifer DESCHAND Holmes
  5

  wonderful established business , i am a caregiver for a veteran who has earned his retirement from working and maintained the I-5 bridge and military retirement. he has always had a smooth transfer with all the changes in banking with this bank for over 40 years, friendly service tends to keep a close secure eye on their people for any abnormal activitys and are quick about squaring up any issues with his account.

  Response from the owner

  Thanks for the review, Jennifer!

• J

  Jennifer D. Holmes
  5

  wonderful established business , i am a caregiver for a veteran who has earned his retirement from working and maintained the I-5 bridge and military retirement. he has always had a smooth transfer with all the changes in banking with this bank for over 40 years, friendly service tends to keep a close secure eye on their people for any abnormal activitys and are quick about squaring up any issues with his account.

  Response from the owner

  Thanks for the review, Jennifer!

• N

  N H
  2

  You will never get slower service in your life. Your time is not their priority. Really really slow even when they're pretty empty.

  Response from the owner

  Hi, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• A

  Alan Fisher
  5

  We recently re-financed our home with this Umpqua Branch, and the customer service was unprecedented ! All those involved at this branch were extremely patient with the ever evolving requirements to satisfy the underwriter's specifics for the process. The loan officers were affable, courteous, extremely knowledgeable and always ready to assist with any issues. We are very well pleased with the quality and speed of service.

• A

  Anne Johnson
  5

  I love this branch! I was originally at the downtown Ridgefield branch; when it closed, I moved to this branch. GREAT and friendly service ALWAYS. Now I live in North Carolina, but still maintain my Umpqua account from afar. I miss you all and wish you all the best! Sincerely, Anne C. Johnson

• S

  Spadlo Grimes
  1

  No reception. Runs off new customers easily. This location has a specialty area on the second floor for home loans. Upstairs is a receptionist but don't try to get a sentence out before she interrupts you. Absolutely no reason to do banking with a company that can't bother to greet people coming in the door. If the customer service on any day is like the customer service on the first day, there is no customer service. Initial Takeaway: fail. Give it a pass.

• J

  Jonathan Stewart
  5

  I have opened three accounts at this branch, including two for my small business, and have always found the staff to be friendly and helpful. The drive-through teller and drive-through ATM are nice features as well.

• C

  Cathy Silva
  5

  I have banked here since 2008 and been very happy. My local branch knows me, I can talk to a person on the phone by calling my local branch. I rarely wait for a teller and the tellers know how to do their job.

• b

  borderline famous
  1

  1 star review for being closed Saturday. Come on people you could at least be open a few hours on Saturday. I work Monday through Friday I start before you guys open I get off work after you guys close how am I supposed to do banking

• M

  Melissa Pye
  1

  Worst drive thru customer service EVER. waited almost 15 mins to even be helped.