Umpqua Bank Mono Way, Sonora

Umpqua Bank Reviews

• S

  Steve McDonald
  1

  Place went downhill fast. They can’t keep any regular staff, lines always out of the door, the direct deposit takes about 3 days every month to show in the account after my employer has sent it. I’d avoid this place and go to one of the many other banks in the area

• J

  Jon Jorgensen
  3

  Bank used to be customer friendly but the hours and times makes it more unfriendly then the past. Closes for lunch and is open between 10 am to 4 pm. Just poor service to customers.

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  Amelia Artzer
  1

  They told me they would send me a new bank statement with my current address in the mail so I could use it on my credit card application and I just opened the one they sent me and it has my old address on it! Now I get to have a mark on my credit because my application is going to be denied because I don’t have proof of address. I’ve been trying to call them for thirty minutes and can’t get past the automated message. I would give zero stars if possible.

• P

  Pablo Lopez
  2

  The staff and bank manager are incredibly rude, super resistant to being helpful, and just overall negative. I love umpqua bank, I've been a customer for 14 years and today I closed my account because this is the only local branch. I called corporate to ask about options for closing my account and was told a cashier check fee would be wave if I went in person. Even that was a fight. Go literally anywhere else, these people act like they are doing you a favor and are super busy even when it's empty 😒.

  Response from the owner

  Hi Pablo, we’re very sorry to hear you aren’t happy with the service you received. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

• M

  Maxine Ortiz
  1

  Terrible customer service and rude. This bank closes for lunch!! Seriously. This bank does not value their customers. I have been with Umpqua Bank for 16 years and have been very satisfied, but recently I have become quite dissatisfied due to the rudeness and lack of custom service. Closing my account and going across the parking lot to Wells Fargo.

  Response from the owner

  Maxine Ortiz, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• J

  Jennifer Renee Blain
  1

  Terrible bank. My card has been hacked twice, staff is rude and the bank is general is the worst bank I’ve ever worked with. Wells Fargo is a much better option and they’re just across the parking lot. Once I got locked out of my bank account due to an app update. The phone customer service told me it was an in store issue and refused to help and when I went into the store I was told it was an online issue and they refused to help. I didn’t have access to my own money for several days.

  Response from the owner

  Hi Jennifer, We’re very sorry to hear about the experience you had with our customer service. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If there is anything at all we can do to rectify the situation for you, please do not hesitate to let us know.

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  Frank Andrews
  1

  Recently received an overdraft notice and penalty fee. My wife explained to a Sonora Umpqua teller the circumstances of an automatic paycheck deposit that was later than usual for its automated deposit. Took the hit on the overdraft penalty but Umpqua again made a deduction on an automatic payment when after the teller promised it would not happen again. Umpqua's 800 banking number was of no help as they claimed it was a "store issue." Two overdraft fees later has me thinking of closing our accounts with this establishment.

• E

  Emily Shumway
  1

  The hours have gotten so bad and the wait is always so long and slow. I am changing banks.

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  Jeanette Rigers
  2

  Open only 6 hrs and closed 1 hr for lunch? Are you trying to go out of business?

  Response from the owner

  Hello Jennette. We are very sorry to hear that you had a bad experience with this location of Umpqua Bank. We would love to formally receive this statement so that is can be forwarded to our management and complaint departments for review. Please consider contacting us by phone or chat at https://www.umpquabank.com/contact-us/

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  ß Love
  5

  Incredible customer service! Thank y’alls❗️