Umpqua Bank 5th St, Eureka

Umpqua Bank Reviews

• S

  Siena Klein
  2

  Stock investors are more important than bank customers. When I wanted to transfer a loan to my mortgage payment they said no, it won't be good for their investors. I have had a mortgage for 20 years with this bank and never a late payment. "World's Great Bank" is such a conceited motto. And their phone system is useless. Last time I called they said it would be a 58 minute wait.

  Response from the owner

  Hello Siena, we’re very sorry to hear you aren’t happy with the service you received. We take this account of your experience seriously and we would like to know more about this exchange in detail. Please chat us by going to www.umpquabank.com/contact-us, or you can send us a message from your online banking profile, if you have one. We have hired a large group of people, and they are being trained now. We should be seeing a huge decrease in our hold times very soon. We look forward to fixing this with you soon.

• S

  Sandy Pelican
  5

  These people are truly amazing. I had moved from Eureka, California to Oregon and a piece of mail got returned to the Eureka Branch.. Megan Davila made a very special effort to find me & call me to tell me about the piece of mail. After finding me she mailed it to my Oregon address. How many people do that? Nobody. I have always been impressed by the very personal service and attention to detail that these professional people have given to me over the 21 years that I have been with Umpqua. But the follow up and attention to me and my account is amazing. Umpqua Bank sets the standard for courtesy, attention to detail and professionalism. I am very fortunate to have Megan Davila and Umpqua Bank looking out for my best interests. Thanks Sandra

  Response from the owner

  Thanks for the review, Sandy Pelican! We’ll make sure your message is shared with Megan and the Eureka Branch. We appreciate you taking the time to leave this review, and look forward to continuing to serve your banking needs. Have a great day!

• k

  kevin vesely
  1

  They will not allow me to open an account because my mailing address is a PO box, due to living off grid in Petrolia. Despite having a reliable and healthy income, a strong credit score, and having held my last bank account for 26 years. It's funny that banks will deny people on a technicality such as this, and it feels quite discriminatory.

  Response from the owner

  Kevin, we’re very sorry to hear about the experience you had attempting to open an account. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations, but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

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  Ryan Leasure
  1

  This place NEVER answers the phone. Ever. They will also tell you they will call you with info about your auto title but they never do. Typical Californian bankers in humboldt time

  Response from the owner

  Hi Ryan, thank you for your review, it is only through customers like you that we can improve and strive towards our new goal of "Together for Better". We’d love the opportunity to speak with you directly and address all your concerns. Please consider contacting our Customer Resource Center at 866-486-7782 regarding this matter so that we can record a detailed complaint for you.

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  Susan Maschmeier
  2

  bank hours randomly fluctuate and neither website nor recording nor overall customer service reflect actual business hours. Phone calls are unanswered and messages not returned.

  Response from the owner

  Susan Maschmeier, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please contact our Customer Resource Center at https://www.umpquabank.com/contact-us/, and we would be happy to help.

• T

  Tjand Mark
  5

  We love the friendly and helpful folks at this bank and the coffee! Cookies on Friday are a nice touch too.