UMB Bank (with drive-thru services) Church St, Ferguson

UMB Bank (with drive-thru services) Reviews

• M

  Myron Melton
  4

  I like the neighborly feel a good place The staff is great there And no things have been pretty hard for those guys but Looks like they keep their head up I appreciate that I appreciate that keep up the good work guys

  Response from the owner

  We truly appreciate you taking the time to share these kind words with us, Myron Melton. We always strive to provide the unparalleled customer experience for every customer. It’s great to hear that you had such a positive experience with our branch. We truly value your feedback and are excited to hear you would recommend our services. Thank you for being a UMB customer! – The UMB Team

• S

  Strings Attached
  1

  If I could give it a less than zero star, I would. This is probably the MOST uncooperative bank branch I've ever tried to deal with. The manager tries to throw together every obstacle she can come up with - to even make deposits! We're a non profit music education program in Ferguson and this branch manager does everything she can to create obstacles for us to make deposits in "her" bank. Not withdrawals or cashing checks - just putting money IN the bank. It's absurd. She has no common sense.

• T

  Tee
  1

  They take ur money for absolutely no reason, ive never been in the negatives in my entire life until getting this bank. Ive spent $9 yesterday and now im somehow at $-40, i wish i could give it 0 stars. DEFINITELY WOULD NOT RECOMMEND THIS BANK!!!💯💯

• C

  Claudette Little
  1

  Worst UMB branch I have delt with in the St. Louis Metro area. Due to covid I needed to make an appointment. I called a week before, they gave me a time, asked all the covid questions, told me what I needed to bring. When I arrived they told me they didn't have me down for an appointment. Basically said they couldn't do anything about it because they have "protocols." If this branch of UMB is too incompetent to properly schedule an appointment, this branch is too incompetent to handle banking business.

• P

  Phyllis Brown
  1

  I have been banking here for 20 years and a couple of days ago I went to speak with a rep to find out about their business accounts or get a brochure. A rep by the name of Britanee came but she wasnt very pleasant or helpful in answering my questions. I don't know if this was from lack of knowledge or just plain not wanting to be bothered. It is called "customer service" and if she doesn't like her job then find another. I will go to another branch for assistance!

• R

  Rebeca Dupre
  4

  One day I had a horrible experience here. I stopped going through the drive-thru. Inside is a different world. The employees go above and beyond to help and make you feel treasured

• M

  Mary Thomas
  5

  I love this Bank because Each time Ive gone there to transact any business, im met with Professionalism, Courtesy, Kindness & Patience.