UMB Bank N Robinson Ave, Oklahoma City

UMB Bank Reviews

• S

  Slue Aman
  1

  I was interested in opening an account at UMB until I read the OK reviews, selected at the "We would love to know what you think" link on their website. None of the bad reviews received any response. I fear that may reflect their customer service.

  Response from the owner

  Thank you for taking the time to leave a review, Slue Aman. We strive to deliver an exceptional experience and apologize for falling short on our promise. We truly value your feedback and would like to lean into this opportunity to show you that we care. You can visit UMB.com/contact-us for options to reach us by email or phone. We would like to learn from your experience and improve your future visits. We look forward to hearing from you and for the opportunity to exceed your expectations in the future. – The UMB Team

• J

  JayCee Van Horn
  1

  Poor customer service. Poor response time. I have commercial property financed through UMB and I truly wish I had chosen a different bank. They have delayed my renovation and move in date over 2 months now stating there are "paperwork errors" that they continue to claim they are "clearing up." So frustrating and sad. My contractor (who has completed several hospitals and the outlet mall projects in the Oklahoma City area) says he has never jumped through all the hoops or dealt with these excessive delays form a bank before.

• A

  Anand Srinivasan
  5

  Janiece and the bank manager Tejal were very helpful when I set up my account. It is nice to be treated so well at a financial institution and have a personal touch. Highly recommend!!

• A

  Audra Stone
  1

  In today's tech world, it's hard to believe a branch doesn't have the ability to provide their customers with temporary checks but that's what I got today from the downtown branch. #poor_customer_service

• B

  Ben
  5

  Very nice and helpful lady who answered the phone.