MECU N Walker Ave, Oklahoma City

MECU Reviews

• J

  Justin Abel
  1

  I just tried to open up a banking account here for the fifth time I was asked to come back with additional documentation. This is the first time that I showed up and this time a new girl was trying to help me at the customer service desk and she kept interrupting me and talking over me and telling me that I will respect her because she is the supervisor and I’m in her bank. I was “in her bank“ and I couldn’t speak with the supervisor because she was the supervisor. I said is it because I’m black and she responded no it’s not because you’re a “nigg$:(?’m”. I try to work it out with the other supervisor that works there and he too was not a fan of my race. I will not do business with this bank nor will I ever have anything good to say about this being for the rest of my life. I not only was insulted but I now feel very uncomfortable to do business at their location. I kid you not they asked me to come back four times and addition to the first time. I had five for their location. Five times I went to their bank to present additional documentation that I truly lived in Oklahoma City. Because according to my Facebook I move around a lot… Is what they’re trying to tell me. I do not appreciate the tone of voice or an appreciation for my kind. It’s clear that they don’t like my type.

  Response from the owner

  We apologize that your experience wasn't up to our standards. We'll continue to work to serve our members and our community.

• J

  Jonathon Grimes
  1

  Incompetent credit union. Running peoples credit for car loan over 2 after i bought the car. God forbid they they have enough sense to look at the date to see they’re running a request thats over 2 months old. Attention to detail is pretty basic.

  Response from the owner

  Thanks for taking the time to leave feedback. We know that the delay between purchasing a vehicle and the dealership providing the information to us can be confusing, and we apologize if that wasn't communicated well to you during the process. If you have any other questions, we're always happy to explain each step of the process to any member - just give us a call or come by any of our branches!

• A

  Airick Johnson
  1

  The downtown branch states that they will reach out once an officer is available. I've tried on 3 different occasions on 3 different dates several weeks apart to speak with someone that could help me. They just take my number each time and never return my call. I've yet to discuss my account or concerns with MECU. This type of service should be completely unacceptable!

• A

  Amber Pitts
  1

  If I could give zero stars I would, the lady that called me THE DAY I WAS IN LABOR told me she needed the declaration for my insurance or she was going to tack on more money to my auto loan, I told her I was having my baby so I can’t do anything right now and her response was “WELL YOU BETTER CALL ME BACK” they will do everything they can to get more money out of you. They have added more money into my loan 3 times without informing me but once.

• C

  Chad King
  1

  Waited 20 minutes to open an account with 3 employees doing nothing but surfing on their phones. When the receptionist dared to bother the Manager with bringing someone out to open an account with me, the Manager rolled her eyes and rushed a teller out to help me. When I was ushered back to a corner office I was told they would need to pull credit on me to open just a saving account with NO cards. I told them I will pass. EVERY credit check shows on your report! Would have setup direct deposit as well but oh well. Bottom line: they dont want or need the added business. To bad, I work across the street and would have been a good customer.

• L

  Lindsey Campbell
  5

  I had a great experience with me/cu. Brandon Kirby assisted me. This was a nerve wrecking day for me and was expecting to hear a bunch of number and figures I was not going to understand. That was not he case Brandon explained things extremely well to me and I felt very comfortable signing paper work. I can't thank me/cu and Brandon enough!!

• J

  Jo Adams
  1

  Janelle downtown is aweful. she is rude and talks bad about the customers., and never calls back.

• M

  Mark Childs
  5

  Alisha has always taken great care of us and been very prompt anytime we have had any questions or needs.

• R

  Rachel Pembrook
  5

  Go see Tina at this location, she was wonderful!