UFCU Palm Valley Cv, Round Rock

UFCU Reviews

• A

  Alex Veloz
  1

  Came to this bank to make a withdrawal of $15,000 dollars through drive through attendants asked for my wife to come inside after informing them of her being covid positive. They said they cannot give that much cash through drive through unless she presents herself in person even though they are looking at her through drive thru camera and have her license and bank card. They do not care for the safety of their customers. Theyre lobby was full and had her stand in the lobby with other customers. Careless rude people

  Response from the owner

  Alex, thank you for reviewing us. We are sorry to hear your interaction with us left you feeling that we do not value our members' safety and we sincerely apologize for the inconvenience. We assure you that we place the utmost emphasis on member and employee safety in all our interactions. We would love to have an opportunity to speak with you in more detail regarding your interaction. If you are willing to speak with us, please send your full name, phone number, and email to [email protected]. Once you send your information, we will have someone from our management team reach out. We appreciate your membership and look forward to connecting with you.

• G

  Guadalupe Becerra (Lupita)
  5

  I have been banking at UFCU for around 20 years and I am very happy with them! I have always received fantastic service and the best rates for loans and credit cards. They also have great customer service! I have banked at other places that did their best to squeeze every last cent they could out of me in fees. UFCU has never been like that and makes me feel like they value my business.

  Response from the owner

  Hi Guadalupe, we are so happy to receive this kind of feedback! Thank you for taking the time to review us. We pride ourselves on providing outstanding care and excellent service to our membership, and your comments serve as confirmation of those efforts. We appreciate the tenure of your membership and can't wait to see you again in the near future! have a wonderful day.

• D

  David Simmons
  5

  I honestly love banking with UFCU. They’re always on top of their game and very helpful. I refer people to them often and I have nothing to gain, but I trust them with my family and friends. It’s night and day compared to a corporate Bank of America that I came from. Highly recommend UFCU.

  Response from the owner

  Wow David, we are so happy to hear about your great experience! Not only have you provided your wonderful feedback, but you've paid us the highest compliment by recommending us to others. We truly value your trust, faith, and confidence in us, and we want to continue to exceed your expectations. So again, thank you for your membership, and we look forward to seeing you when you visit us in the near future.

• L

  Les Romo
  5

  I have been banking with UFCU for over 10 years. Always have received great service and advice. I highly recommend using UFCU for our banking needs. - Les Romo

  Response from the owner

  Hello Les, thank you for taking the opportunity to review us. We genuinely appreciate the tenure of your membership and for utilizing UFCU for your banking needs. In addition, we are proud of the level of service that our Highway 79 location has consistently provided you. We hope to continue to exceed your expectations and look forward to seeing you again soon.

• S

  Selena Lopez
  1

  I spent around 30 mins in line at the UFCU after asking an associate what I needed for a certain service which she blantantly ignored and walked away from the vehicle. It's incredibly unprofessional that this bank establishment would not want to help a customer. It really shows how the employees need a lesson in customer service as well as an understanding of the job if the first employee could have just told us what I needed to begin with or at least answered the phone when we called then I wouldn't have wasted my time in line!

  Response from the owner

  Hello Selena. We appreciate your feedback but are sorry to hear your experience wasn’t great. Your remarks will be shared with the team and someone will reach out to you.

• w

  wil music
  5

  Excellent treatment by Pedro they help you in everything

  Response from the owner

  Hello Wil. Thank you for taking the time to share your experience while at our Highway 79 branch. Providing excellent and caring service is highly important to us at UFCU, and we are delighted to hear about Pedro's ability to take care of your needs. We will share your encouraging remarks with his manager. Please know that we truly value your membership and look forward to seeing you again soon.

• L

  Lilie’s Vivid
  3

  Some of the employees have very good customer service but some are not, which is normal.... I never went to the local bank. If you want easy payment services for any loans, don’t have any loan with them. They have the most complicated and difficult payment service ever!!! I don’t recommend it, I have to stay with them for a while, I have no choice.. I found about their payment service at last so..... no recommend if you are someone who looking for easy payment service.

  Response from the owner

  Hi Dawtly, Your feedback was delayed in reaching our team due to Google’s COVID-19 restrictions, however, we would like to address it with you now. .We appreciate your candid feedback concerning loan payments. We are always looking to simplify your ability to conduct business and your feedback is crucial in this process. We currently offer automatic loan payments that can be set up either on your online banking at UFCU.org or by contacting UFCU payment services at (512) 467-8080. We also understand that during the COVID-19 pandemic many have been affected financially. We offer Skip-A-Pay services to assist with loan payments to those who may be needing assistance during these challenging times. Thank you for your Membership!

• A

  Alex T
  3

  It's always so crowded and it takes the tellers forever to get through all the costumers. We went inside and they were even slower. If they have a demand then get more employees or qualified ones that are faster, we cant take 30-40 min every time we go to the bank,specially because there are not that many of these banks around so we have to drive a while to get there and wait even longer.

  Response from the owner

  Hi Alex, We appreciate you taking the time to provide us your feedback and are sorry we did not meet your expectations when it comes to fast service. We have shared your feedback with our Member Experience team who will be looking into ways to continue to decrease the waiting time at our Finacial Center. Thank you.

• J

  Jl Crislip
  1

  1 star is too much....The drive up model needs to be changed....sitting in line for 45+min behind someone doing multiple transactions and counting....these cases need to be taken offline to a customer service rep/teller to deal with!

  Response from the owner

  Hello Jl, thank you for reviewing and sharing your experience concerning our drive-thru wait time. Our goal is to provide you with fast, easy, and quality service with care when visiting us. It seems we have missed our goal for ourselves, and we extend our sincerest apologies. We are committed to improving your experience and are actively working on a solution. We want someone from our Highway 79 management team to reach out to you with your permission. To do so, can you please provide your name, phone number, and email to [email protected]? We thank you for your membership and patience and look forward to speaking with you soon.

• S

  Shorty Sanchez512
  3

  Waiting time inside is usually pretty long, today used used drive through and waited 20min for a pen (line was 2cars per drive through for a total of 6 cars). Their customer service is not the worst I've seen but it's definitely not the best. They just need to hire competent people.