U.S. Bank Branch Kruse Oaks Blvd, Lake Oswego

U.S. Bank Branch Reviews

• T

  Terry Scannell
  1

  I have banked at this branch for years. It has continued to go downhill. There has been a huge turnover in this branch. In general it seems like the staff find ways to not take care of customers. I think that us bank should literally shut this one down and start over. If you want a great branch try Burlingame.

  Response from the owner

  Thank you for taking the time to leave us a review, Terry. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2180. We look forward to hearing from you. ^Michael

• G

  Gabrielle Proust
  2

  Are always very short staffed and it gets worse every time I go there. For a number of reasons I have to do my banking in person. A few days ago several of us gave up and walked out. I had just visited the credit union across the street where they had plenty of staff on hand. I am now in the process of choosing another place to do my banking.

• J

  Jon Field
  3

  No help available during covid so add an hour to your time or hit a different branch. You'll get the long wait!! Tried this branch again last week. Still frustrating. I am a long time u.s. bank user but less and less a fan over the past few years . There has got to be a better way. Maybe even put a couple more atm on this property and it would be improved quite a bit.

  Response from the owner

  Thank you for your honest feedback, Jon. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• L

  Luna C
  1

  Tatiana is rude and snobby and not very competent.After talking to her I went to the Terwilliger branch. Night and day experience. They were super friendly, kind, and helpful and were able to help me with the issue Tatiana said she couldn’t help me with. She should get an award for snobbiest service of the year.

  Response from the owner

  We’re sorry for the poor service, LC. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4353. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Adam Nelson
  5

  I recently had the pleasure of banking at the Lake Oswego US Bank branch and have to say I was blown away by the curtesy and willingness that Berry Jansen (branch manager) offered me. I would recommend this branch to anyone looking for a professional and friendly atmosphere to bank in.

• —

  ——
  1

  Terrible customer service the branch manager is rude and should be fired. His name is Dillon Janssen he is the manager and extremely unprofessional and rude! I have banked at this branch for many years and it has gone downhill to a level where I closed all my accounts and my family did. I highly recommend you stay away from this branch you will regret working with such a rude people.

  Response from the owner

  We are so sorry to hear this was your experience with the branch manager. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 2056. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jeff Katz
  5

  Although I did not have as good as an experience at other branches, Teresa at the kruse way location in lake oswego was extremely above and beyond helpful. I had a difficult request at 4:00pm on a Friday and her mentality was “there has to be a way to figure this out!.” Instead of telling me to come back another day with my spouse she took it upon herself to find any solution she could to complete my request that day. She is awesome! The other staff members were also extremely helpful. Although they did not know the solution to my question they got me to a person who could help me. That’s great customer service!

  Response from the owner

  Hello, Jeff! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Teresa and the rest of the team so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• D

  Denuss The Curator
  5

  My go to out of all the US Bank branches. Everyone who works here is friendly and knowledgeable.

  Response from the owner

  Hello, DB! Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team

• G

  Google User
  1

  Had to wait 30 minutes just to get a single check printed out.

  Response from the owner

  Thanks for sharing your feedback. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa