U.S. Bank Branch W Higgins Rd, Rosemont

U.S. Bank Branch Reviews

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  Nikki C
  1

  Went here only to deposit money in family member's account. The rude older lady at the counter needs to retire. I didn't know where her ATM was located so when I asked she had an attitude and said outside on the other side of the building. Then she repeated it again with an exasperated sigh. I didn't ask you to repeat yourself rude lady. I am not slow and people who work in banks are expected to have customer service skills. If I had an account there this would prompt me to switch. Stupid lady! Save the rudeness for someone else.

• s

  sameh sars
  5

  Great people to work with. I recently had the pleasure of working with Gerald at the Rosemont location. What started as an application towards a credit card ended in a home equity line of credit and a refinance mortgage. Easy sailing process with all questions answered. Reduced my chase interest rate and lowered the mortgage payment. Highly recommended. Thanks Gerald.

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  Donquelle V
  1

  I went to this branch several times in the past as it is near my job (VERY RUDE PEOPLE- NO ONE SPEAKS WHEN I WALK IN AND JUST LOOKS WITH BLANK STARES). I was going from November to February faithfully every month to deposit money into my landlords account as he travels a lot and doesn't have Zelle/ my limit isn't high enough. Well come February I go to do the same routine. I got a teller I've never seen at the branch before and she was VERYYYYY INCOMPETENT. She asked why I had filled out the deposit and withdrawal slips (why else would I be doing this?) She proceeded to tell me I couldn't make the transaction I was trying to make and that I would have to order a check book (MA'AM I AM NOT ORDERING A CHECK BOOK JUST TO PAY A MONTHLY RENT). I asked her what are my other options she proceeded to look crazy as if she didn't know- so i asked for a manager. (MANAGER WAS VERY RUDE AND INATTENTIVE TO THE MATTER). He proceeded to say the only way I could pay my landlord was by check in the mail (AGAIN MY LANDLORD TRAVELS A LOT - NOT POSSIBLE). I ended up leaving and contacting customer service to complain and they told me I could use another online feature that's available which I didn't know about. (ALL THIS TO SAY- THESE PEOPLE ARE RUDE, INCOMPETENT, AND NEEDS TRAINING IN CUSTOMER SERVICE AND BANKING PRODUCTS/SERVICES). I'm only with US BANK because Charter One was taken over by them!

  Response from the owner

  Hello Donquelle, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 877-654-4918. Kind regards, The U.S. Bank Social Media Team

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  Patricia Howell
  1

  Snobby service at this branch, with the exception of Ms. Cookie. I entered the lobby and a female employee looked at me, didn't utter a Hello, Welcome to U S Bank, how can we help you today? Instead, she looked at me and pointed to the seating area and advised that someone would be with shortly. WOW! Then, another male employee - I guess a personal banker assisted me. Initially, he pulled up the wrong profile and asked me "so what brings you out here" in order words what are you doing in this neighborhood!!! WOW Then proceeded to give me incorrect information regarding increasing my transfer limit via Zelle. One thing for sure, some coaching in Public Service/Customer Service is required at this Rosemont/Higgins Road Branch of U S Bank.

  Response from the owner

  Hello Patricia, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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  Neeraj patel
  1

  Please visit any other branch because i thing its a main office then also just one person at teller counter. And its took 30 mins to just standing in line to get the check deposited. Worst customer service.

  Response from the owner

  Hello Neeraj, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

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  Jairo Salgado
  1

  This piss me off I been waiting almost a 1 hr they have 2 agents helping only one person really 😡

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  sayed Hashmi
  1

  US bank is the worse bank I have ever seen