U.S. Bank Branch W 2nd St, Hinsdale

U.S. Bank Branch Reviews

• B

  Bernadine Oliver
  3

  I went in for housekeeping and my experience was ok,until I had to clock in.out on their phone the number they gave was not it cause a lady kept coming on trying to advertise. Also the women trained me had the same experience trying to clock out. So they need to update their system for housekeeping that works there to get their phone 📞 connection right when staff trying to sign in,out to get paid instead of trying two,three times and still nothing. Until she used another number and the man came on now that's unprofessional.

• A

  Alexis Garchitorena
  1

  This bank’s employee BROOKE is so unprofessional. How are you going to take weeks to write a cashiers check, tell someone you can have someone else pick it up with a picture of your ID and then turn them away, say you’ll call and not, then taken another few days to rewrite the cashiers check, and say oh we’re closing so come back tomorrow after making them wait AGAIN and then tell them to NEVER COME BACK AGAIN. Really. Idk who, where, why this bank wants to hire people like this. AND THEN REFUSE to give you your money to you because you have to “wait” for another cashiers check to be written is BS. Corporate is definitely getting notified.

  Response from the owner

  Hello Alexis, thanks for reaching out and for brining your experience to our attention. The experience you've described is very concerning and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 8509. One of us will give you a call within 2 business days of receiving your number. We hope to hear from you again soon. ^Caitlin

• V

  Victor Telechi
  1

  I have a small business. In this pandemic time is not easy for all county. I got yesterday night in negative with one transaction and in a morning got overdraft fee of 36$ six times (216$) I understand if was only one but 6 for no reason. Called the banker and he was rude and didn’t do anything. There disappointed in how us bank treats small businesses and people :( . They are stealing money from people and he couldn’t even explain how is this possible

  Response from the owner

  Hello Victor, I am sorry to hear about your recent experience when going into the branch. I assure you we never want any of our customers to feel this way. Fees are based off of each transaction that either puts you into the negative or that puts you further into the negative. If you would like to speak with us further regarding your dissatisfaction then please send an email to [email protected]. Please provide your phone number along with reference number 5871. Either myself or one of my peers will be happy to speak with you within 2 business days of receiving the requested information. Until then, please have a great day and stay safe. All the best. ^Chris

• E

  Ewa Kromelis
  1

  Bank employees make many mistakes in accounting Receivables. It happened to me twice already, so my mortgage was raised by $ 300. After complaining, no one even apologized.

  Response from the owner

  Good afternoon Ewa. We apologize that the issue wasn't resolved, even after you reached out. We'd like to see how we can help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3071. We look forward to hearing from you. ^Heather

• R

  Right Fit
  5

  Are you looking for a bank that you are accounted for and they truly know you? U.S Bank is your bank, Cherisse and Jason are very trustworthy and only want the best for you and your family!

• J

  Jim Green
  1

  This branch, including the drive in is closed. Why don't you post that on your website. I wasted a trip to your drive in.

  Response from the owner

  I understand your frustration, Jim. We work to ensure that our branch locator always has the most up to date availability, so we appreciate your review. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate your feedback and have shared it with the appropriate team. All the best, ^Kim

• C

  Charles Friedrich
  5

  The management is excellent. If I could give 100 stars I would. Top notch!!

• A

  Ann Marie Hayes
  5

  Cherrise M was wonderful to work with- amazing customer service.

• D

  Derek Hughes
  5

  Great location with a top notch staff!