U.S. Bank Branch Xenia Ave, Yellow Springs

U.S. Bank Branch Reviews

• R

  Robert Partida
  5

  I recently opened a new account. Jordan Fisher was absolutely awesome! Answered all of my questions and gave answers to some questions I didn't think to ask. He was the epitome of professional while combining wit and welcome. I look forward to a long term partnership with the bank.

• n

  nono moor
  1

  I have been with this company since it was Star Bank. This branch has the worst customer service of any bank I have been to. The tellers need some customer service training, they are rude, crass, just plain ill tempered. I will drive 10 miles out of my way to avoid this branch. This was my third and final bad experience there, 3 different tellers, same bad attitude. I see they only comment to positive reviews, go figure, a bit of advice, acknowledge/ address the negative ones.

  Response from the owner

  Hello, thanks for taking the time to share your experience. We strive to provide great customer service and hate that we failed you. If you’d like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4577. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• K

  Kristin Fagan
  1

  Wow! I've heard complaints about customer service at this branch for years but I had never experienced it first hand until yesterday. I pulled into the drive-thru lane (the green open sign was still on) 10+ minutes before closing, there were 2 cars ahead of me but there should have been ample time to process 3 quick drive-thru transactions. Unfortunately the car directly in front of me did not have a quick transaction or departure from the lane so when I pulled up to the window it was 5:01. The branch employees had already shut down the tube and video monitor so despite my waiting 10+ minutes and queuing up well before their closing time and when the sign clearly said OPEN I was not waited on. I stopped into the branch today to address the issue and was greeted by a customer service manage who was completely unapologetic and had nothing but excuses as to why what happened was okay and not their fault or responsibility. She said they could not see me in line bc they can only see the car directly in front of the drive-thru window and they didn't shut the tube down until 5. That may be true but it doesn't make what happened okay. If I was inside the lobby in line would all the tellers shut down when the clock struck 5 and not wait on the customers who are still in line? Nope!!! If it wasn't for the great customer service from the bank's 800 # I would definitely be taking my business elsewhere.

• R

  Review Bank
  1

  Everyone here has good customer service except for the rude and uppity black lady who I believe to be the manager.

  Response from the owner

  Thanks for taking the time to leave a review. I am sorry to hear you don’t receive good service from our representative. We’d like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, include your phone number and reference number 5401. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• M

  Michael G
  5

  Great service friendly small town bank with full banking services.

• M

  MARCUS STEVEN JOHNSON
  5

  Drive thru access from hehind the building.