U.S. Bank Branch State Rd, North Royalton

U.S. Bank Branch Reviews

• T

  Tabitha Fisher
  1

  Every time we go to this branch it’s like a 30 plus minute wait just to reach the teller. Please properly staff your branch. And for the random bankers sitting in the cubicles why don’t you get up and help? They literally sit there and watch the one poor teller work a line of 10 plus people and the drive thru. Unbelievable.

  Response from the owner

  Hello Tabitha, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• R

  Rose Soltis
  1

  Worse bank standing here forever no stars a big fat 0 slow as molasses you sure can tell who gets paid by the hour and don’t want to work🤬

  Response from the owner

  Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• L

  Larry Waddell
  1

  went there the other day to make a sizable cash withdrawal was told that I could not complete my transaction unless I gave my type of employment I have steadily being harassed at this Bank I asked for extra ID don't have the money on hand went there once the ATM machine was out of money this branch is not run very well at all

  Response from the owner

  Oh no! I’m concerned to hear about your recent experiences, Larry. We welcome the chance to discuss your visits further. Please email your phone number and reference #1879 to us at [email protected] and we'll call you within 2 business days. We look forward to speaking with you. Thank you, ^Kortnee

• A

  Andrew Novotny
  5

  I like getting money(even if I already own it) so 5 stars

• G

  Grinch 75R
  1

  I have been sitting here waiting for over an hour just to talk to a banker

  Response from the owner

  Hello, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4647. We will give you a call within one business hours. We look forward to hearing from you. ^Heather